Skip to content

dispute-flow.md

Latest commit

 

History

History
27 lines (21 loc) · 1.04 KB

dispute-flow.md

File metadata and controls

27 lines (21 loc) · 1.04 KB
Raw

Dispute & Resolution Flow

This document details the dispute and resolution process in the Vaultix mobile application.

Raising a Dispute

If there is a conflict in an escrow (e.g. non-delivery, poor quality), either the depositor or recipient can raise a dispute.

Actions:

  1. User navigates to the Escrow Detail screen.
  2. User taps Raise Dispute.
  3. A modal appears warning the user: "Opening a dispute pauses escrow actions."
  4. User provides a Reason and Description.

Effects of a Dispute

Once a dispute is raised, the escrow is frozen. The following actions are disabled:

  • Releasing milestones
  • Approving deliveries
  • Canceling the escrow

Resolution

The dispute enters the OPEN or UNDER_REVIEW state. An administrator or arbitrator will review the details and make a decision.

When the dispute is resolved, the status changes to RESOLVED (or REJECTED if invalid). A Resolution Summary is shown on the Escrow Detail screen detailing:

  • The Admin's decision
  • The designated Winner
  • Final Payouts for both parties