Cryptocurrency does not arrive at the wallet address

[tiryhaa]

Good day!
On April 9, 2026, I sent XCH cryptocurrency to my CHIA wallet, wallet address: xch1t3d6v2fdz0auz065x0ptx8zgtxujnfs0z70f7rgpjq370a355xls8jdczj

Transaction ID: 0x28fd4b36b2bf869debcbd5b96c3d28b52d045a1e8187feb36658482cf3e7a263

But until now the cryptocurrency has not arrived in my wallet. I hope to resolve the issue.

[tiryhaa]

I received a message in my email that I should contact the support service to resolve the issue. But you are the support service. I ask for a resolution of the issue

[BrandtH22]

Closing as this is a duplicate:
#20812

As a reminder all official support from CNI will occur in github or our official discord server: https://discord.gg/chia