Suspended Server Does Not Automatically Unsuspend After Adding User Credits

[tomiheneldra]

Pre-flight checklist

• I have searched existing issues and this has not been reported before
• I am using the latest available release

Branch

main

Bug Description

In version v1.2.0 of the Pterodactyl-based control panel (from Ctrlpanel-gg/panel), when a user's server is suspended due to insufficient credits, adding more credits to the user's account does not automatically unsuspend the server.

This behavior differs from version 0.9.x, where adding credits would automatically unsuspend the server.

Steps to Reproduce

1. User runs out of credits → server becomes suspended automatically.
2. Admin adds credits to the user's account.
3. Observe the server status.

Actual Result (v1.2.0):

• Credits are successfully added.
• Server remains suspended and must be manually unsuspended by admin.

Expected Behavior

Expected Result (based on v0.9.x behavior):

• Credits are added.
• Server automatically unsuspends immediately or after a short delay.

Impact:

• Admin must manually unsuspend each server after adding credits.
• Causes delays and extra work, especially with multiple users.
• User experience is degraded compared to previous version.

CtrlPanel Logs

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Additional Info

Environment:

• Panel version: v1.2.0
• Original source: Ctrlpanel-gg/panel
• Previous working version: 0.9.x

Expected Behavior (from v0.9.x):
After adding credits to a user with a suspended server (due to credit exhaustion), the server automatically unsuspends.

Suggested Fix:
Re-implement the auto-unsuspend logic from version 0.9.x.
This likely requires checking the user's credit balance after an update and triggering unsuspension if the balance is sufficient.

Additional Notes:
This is a regression from version 0.9.x to 1.2.0.
Please restore the previous behavior to maintain usability.

[MrWeez]

Hi! To get support, please write in the appropriate channel on our discord server. For now, this issue will be closed as invalid.

https://discord.gg/ctrlpanel-gg-787829714483019826

[tomiheneldra]

Hi everyone,

I've managed to fix this issue! It turns out the queue worker gets stuck or uses stale code after upgrading to version 1.2.0. If your servers are stuck in the "Suspended" state even after adding credits, restarting the queue worker service on your VPS should resolve the issue.

Here is the step-by-step guide to fix it:

1. Restart the Ctrlpanel Service

Run this command in your VPS terminal to refresh and restart the queue worker:

sudo systemctl restart ctrlpanel

2. Verify the Worker Status

Make sure the service is running correctly by checking its status:

sudo systemctl status ctrlpanel

Note: Check the Active: active (running) since ... line. It should show that it started just a few seconds/minutes ago, confirming that the restart was successful.