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<!DOCTYPE html>
<html lang="zh-CN">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>工单系统 - 客服工作台</title>
<style>
body {
font-family: 'Arial', sans-serif;
margin: 0;
padding: 0;
background-color: #f5f7f9;
color: #333;
}
.container {
display: flex;
height: 100vh;
}
header {
background-color: #fff;
box-shadow: 0 2px 5px rgba(0,0,0,0.1);
padding: 15px 20px;
display: flex;
justify-content: space-between;
align-items: center;
position: fixed;
top: 0;
width: 100%;
z-index: 100;
box-sizing: border-box;
}
.logo h2 {
margin: 0;
color: #4a6cf7;
}
.user-menu {
display: flex;
align-items: center;
}
.user-menu img {
width: 35px;
height: 35px;
border-radius: 50%;
margin-right: 10px;
}
.user-menu span {
margin-right: 15px;
}
.sidebar {
width: 250px;
background-color: #fff;
box-shadow: 2px 0 5px rgba(0,0,0,0.05);
padding-top: 70px;
overflow-y: auto;
position: fixed;
height: 100vh;
}
.status-filters {
padding: 15px;
border-bottom: 1px solid #eee;
}
.status-filters h3 {
margin-top: 0;
font-size: 16px;
}
.filter-options {
display: flex;
flex-wrap: wrap;
gap: 8px;
margin-bottom: 10px;
}
.customer-navigation {
display: flex;
align-items: center;
justify-content: center;
gap: 10px;
margin-bottom: 15px;
padding: 10px;
background-color: #f8f9fa;
border-radius: 4px;
}
.nav-btn {
background-color: #fff;
border: 1px solid #ddd;
border-radius: 4px;
width: 32px;
height: 32px;
display: flex;
align-items: center;
justify-content: center;
cursor: pointer;
transition: all 0.2s;
font-size: 16px;
}
.nav-btn:hover {
background-color: #4a6cf7;
color: white;
border-color: #4a6cf7;
}
.current-customer {
font-weight: bold;
color: #4a6cf7;
padding: 0 10px;
}
.filter-options button {
background: none;
border: 1px solid #ddd;
padding: 6px 12px;
border-radius: 20px;
cursor: pointer;
font-size: 13px;
}
.filter-options button.active {
background-color: #4a6cf7;
color: white;
border-color: #4a6cf7;
}
.ticket-list {
padding: 0;
}
.ticket-item {
padding: 15px;
border-bottom: 1px solid #eee;
cursor: pointer;
transition: background-color 0.3s;
position: relative;
}
.ticket-item:hover {
background-color: #f9f9f9;
}
.ticket-item.active {
background-color: #f0f4ff;
border-left: 3px solid #4a6cf7;
}
.priority-indicator {
width: 4px;
position: absolute;
top: 0;
bottom: 0;
left: 0;
}
.priority-high {
background-color: #ff4d4f;
}
.priority-medium {
background-color: #ff9900;
}
.priority-low {
background-color: #52c41a;
}
.ticket-header {
display: flex;
justify-content: space-between;
margin-bottom: 5px;
}
.ticket-id {
color: #888;
font-size: 12px;
}
.ticket-title {
font-weight: bold;
margin-bottom: 5px;
}
.ticket-status {
font-size: 12px;
padding: 2px 8px;
border-radius: 10px;
background-color: #ffeecc;
color: #ff9900;
}
.ticket-status.resolved {
background-color: #e6f7e6;
color: #28a745;
}
.ticket-status.processing {
background-color: #e6f0ff;
color: #4a6cf7;
}
.ticket-meta {
display: flex;
justify-content: space-between;
font-size: 12px;
color: #888;
}
.mark-unread-btn {
position: absolute;
right: 10px;
top: 10px;
background: none;
border: none;
color: #888;
cursor: pointer;
padding: 4px;
border-radius: 4px;
display: none;
}
.ticket-item:hover .mark-unread-btn {
display: block;
}
.mark-unread-btn:hover {
background-color: #f0f4ff;
color: #4a6cf7;
}
.ticket-item.unread {
background-color: #f0f4ff;
}
.ticket-item.unread::before {
content: "";
position: absolute;
right: 5px;
top: 5px;
width: 8px;
height: 8px;
border-radius: 50%;
background-color: #4a6cf7;
}
.main-content {
flex: 1;
margin-left: 250px;
padding: 80px 0 0 0;
display: flex;
}
.chat-area {
flex: 1;
border-right: 1px solid #eee;
display: flex;
flex-direction: column;
}
.chat-header {
padding: 15px 20px;
border-bottom: 1px solid #eee;
display: flex;
justify-content: space-between;
align-items: center;
}
.ticket-info h2 {
margin: 0 0 5px;
font-size: 18px;
}
.ticket-info p {
margin: 0;
color: #888;
font-size: 13px;
}
.action-buttons {
display: flex;
gap: 10px;
}
.action-button {
background-color: #f1f1f1;
border: none;
padding: 8px 12px;
border-radius: 4px;
cursor: pointer;
font-size: 13px;
display: flex;
align-items: center;
}
.action-button i {
margin-right: 5px;
}
.transfer-btn {
background-color: #fff0f6;
color: #eb2f96;
}
.escalate-btn {
background-color: #fff2e8;
color: #fa541c;
}
.resolve-btn {
background-color: #f6ffed;
color: #52c41a;
}
.messages {
flex: 1;
overflow-y: auto;
padding: 20px;
}
.message {
max-width: 75%;
margin-bottom: 20px;
padding: 12px 15px;
border-radius: 10px;
position: relative;
}
.message-wrapper {
display: flex;
align-items: flex-start;
margin-bottom: 20px;
}
.message-select {
margin-right: 10px;
margin-top: 10px;
}
.message-customer {
background-color: #f1f1f1;
align-self: flex-start;
border-bottom-left-radius: 0;
}
.message-support {
background-color: #4a6cf7;
color: white;
align-self: flex-end;
margin-left: auto;
border-bottom-right-radius: 0;
}
.message-internal {
background-color: #fffbe6;
color: #faad14;
border: 1px dashed #ffd666;
border-radius: 4px;
font-style: italic;
width: 100%;
box-sizing: border-box;
}
.message.selected {
box-shadow: 0 0 0 2px #4a6cf7;
}
.message-info {
display: flex;
justify-content: space-between;
margin-bottom: 5px;
}
.message-sender {
font-weight: bold;
font-size: 13px;
}
.message-time {
font-size: 11px;
color: #888;
}
.message-support .message-time {
color: rgba(255,255,255,0.8);
}
.chat-input {
padding: 15px;
background-color: #fff;
border-top: 1px solid #eee;
}
.input-container {
display: flex;
gap: 10px;
}
.toolbar {
display: flex;
padding: 8px 0;
gap: 10px;
justify-content: space-between;
}
.toolbar-left {
display: flex;
gap: 10px;
}
.toolbar-right {
display: flex;
gap: 10px;
}
.toolbar button {
background: none;
border: none;
cursor: pointer;
color: #666;
padding: 5px 8px;
border-radius: 4px;
display: flex;
align-items: center;
transition: background-color 0.2s;
}
.toolbar button:hover {
background-color: #f0f4ff;
}
.toolbar button.active {
background-color: #e6f0ff;
color: #4a6cf7;
}
.toolbar button i {
margin-right: 5px;
}
.toolbar button.save-to-kb {
background-color: #f0f4ff;
color: #4a6cf7;
border: 1px solid #d6e4ff;
}
.toolbar button.save-to-kb:hover {
background-color: #d6e4ff;
}
.toolbar button.save-to-kb.disabled {
opacity: 0.5;
cursor: not-allowed;
}
.modal {
display: none;
position: fixed;
top: 0;
left: 0;
width: 100%;
height: 100%;
background-color: rgba(0,0,0,0.5);
z-index: 1000;
justify-content: center;
align-items: center;
}
.modal-content {
background-color: #fff;
border-radius: 8px;
width: 500px;
max-width: 90%;
box-shadow: 0 5px 15px rgba(0,0,0,0.1);
}
.modal-header {
padding: 15px 20px;
border-bottom: 1px solid #eee;
display: flex;
justify-content: space-between;
align-items: center;
}
.modal-header h3 {
margin: 0;
font-size: 18px;
}
.modal-close {
background: none;
border: none;
font-size: 20px;
cursor: pointer;
color: #888;
}
.modal-body {
padding: 20px;
max-height: 400px;
overflow-y: auto;
}
.modal-footer {
padding: 15px 20px;
border-top: 1px solid #eee;
display: flex;
justify-content: flex-end;
gap: 10px;
}
.modal-btn {
padding: 8px 16px;
border-radius: 4px;
border: none;
cursor: pointer;
}
.modal-btn-cancel {
background-color: #f1f1f1;
color: #666;
}
.modal-btn-primary {
background-color: #4a6cf7;
color: white;
}
.form-group {
margin-bottom: 15px;
}
.form-group label {
display: block;
margin-bottom: 5px;
font-weight: bold;
font-size: 14px;
}
.form-control {
width: 100%;
padding: 8px 12px;
border: 1px solid #ddd;
border-radius: 4px;
box-sizing: border-box;
}
.form-control:focus {
border-color: #4a6cf7;
outline: none;
}
.template-item {
padding: 10px;
border: 1px solid #eee;
border-radius: 4px;
margin-bottom: 10px;
cursor: pointer;
}
.template-item:hover {
background-color: #f9f9f9;
}
.template-title {
font-weight: bold;
margin-bottom: 5px;
}
.template-preview {
color: #666;
font-size: 13px;
white-space: nowrap;
overflow: hidden;
text-overflow: ellipsis;
}
.kb-selected-messages {
margin-bottom: 15px;
max-height: 200px;
overflow-y: auto;
border: 1px solid #eee;
border-radius: 4px;
padding: 10px;
}
.kb-message-pair {
padding: 10px;
background-color: #f9f9f9;
border-radius: 4px;
margin-bottom: 10px;
}
.kb-message-question {
font-weight: bold;
margin-bottom: 5px;
}
.kb-message-answer {
color: #666;
}
.chat-input textarea {
flex: 1;
border: 1px solid #ddd;
border-radius: 4px;
padding: 10px;
resize: none;
height: 80px;
}
.send-btn {
background-color: #4a6cf7;
color: white;
border: none;
border-radius: 4px;
width: 80px;
cursor: pointer;
}
.info-panel {
width: 300px;
background-color: #fff;
border-left: 1px solid #eee;
padding: 20px;
overflow-y: auto;
}
.panel-section {
margin-bottom: 25px;
}
.panel-section h3 {
margin: 0 0 15px;
font-size: 15px;
color: #555;
border-bottom: 1px solid #eee;
padding-bottom: 8px;
}
.customer-info {
margin-bottom: 15px;
}
.info-row {
display: flex;
margin-bottom: 8px;
}
.info-label {
width: 100px;
color: #888;
font-size: 13px;
}
.info-value {
flex: 1;
font-size: 13px;
}
.tag {
display: inline-block;
background-color: #f0f4ff;
color: #4a6cf7;
padding: 2px 8px;
border-radius: 10px;
font-size: 12px;
margin-right: 5px;
margin-bottom: 5px;
}
.add-tag-btn {
display: inline-block;
background: none;
border: 1px dashed #4a6cf7;
color: #4a6cf7;
padding: 2px 8px;
border-radius: 10px;
font-size: 12px;
cursor: pointer;
margin-left: 5px;
}
.add-tag-btn:hover {
background-color: #f0f4ff;
}
.timeline {
position: relative;
padding-left: 25px;
}
.timeline-item {
position: relative;
padding-bottom: 15px;
}
.timeline-item:before {
content: "";
position: absolute;
left: -25px;
top: 0;
width: 12px;
height: 12px;
border-radius: 50%;
background-color: #4a6cf7;
}
.timeline-item:after {
content: "";
position: absolute;
left: -19px;
top: 12px;
bottom: 0;
width: 1px;
background-color: #ddd;
}
.timeline-item:last-child:after {
display: none;
}
.timeline-time {
font-size: 11px;
color: #888;
margin-bottom: 5px;
}
.timeline-content {
font-size: 13px;
}
.knowledge-item {
padding: 10px;
background-color: #f8f9fa;
border-radius: 4px;
margin-bottom: 10px;
cursor: pointer;
}
.knowledge-item:hover {
background-color: #f0f4ff;
}
.knowledge-title {
font-weight: bold;
font-size: 13px;
margin-bottom: 5px;
}
.knowledge-preview {
font-size: 12px;
color: #666;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}
</style>
<script>
function openAddTagModal() {
document.getElementById('addTagModal').style.display = 'flex';
}
function closeAddTagModal() {
document.getElementById('addTagModal').style.display = 'none';
}
function addTag() {
const name = document.getElementById('tagName').value;
const color = document.getElementById('tagColor').value;
const category = document.getElementById('tagCategory').value;
if (!name) {
alert('请输入标签名称');
return;
}
const tagsContainer = document.querySelector('.panel-section .tags');
const newTag = document.createElement('span');
newTag.className = 'tag';
newTag.textContent = name;
newTag.style.backgroundColor = color + '20';
newTag.style.color = color;
tagsContainer.insertBefore(newTag, document.querySelector('.add-tag-btn'));
closeAddTagModal();
document.getElementById('tagName').value = '';
document.getElementById('tagColor').value = '#4a6cf7';
document.getElementById('tagCategory').value = '';
}
document.addEventListener('DOMContentLoaded', function() {
const customers = ['#TK-001', '#TK-002', '#TK-003', '#TK-004', '#TK-005'];
let currentIndex = 0;
const currentCustomerSpan = document.querySelector('.current-customer');
const prevButton = document.querySelector('.prev-customer');
const nextButton = document.querySelector('.next-customer');
prevButton.addEventListener('click', function() {
currentIndex = (currentIndex - 1 + customers.length) % customers.length;
currentCustomerSpan.textContent = customers[currentIndex];
});
nextButton.addEventListener('click', function() {
currentIndex = (currentIndex + 1) % customers.length;
currentCustomerSpan.textContent = customers[currentIndex];
});
});
</script>
</head>
<body>
<header>
<div class="logo">
<h2>工单系统</h2>
</div>
<div class="user-menu">
<img src="https://via.placeholder.com/35" alt="客服头像">
<span>王五（在线）</span>
<a href="login.html">退出</a>
</div>
</header>
<div class="container">
<div class="sidebar">
<div class="status-filters">
<h3>工单列表</h3>
<div class="customer-navigation">
<button class="nav-btn prev-customer" title="上一个客户">↑</button>
<span class="current-customer">#TK-001</span>
<button class="nav-btn next-customer" title="下一个客户">↓</button>
</div>
<div class="filter-options">
<button class="active">我的工单</button>
<button>待分配</button>
<button>所有工单</button>
</div>
<div class="filter-options">
<button class="active">全部状态</button>
<button>待处理</button>
<button>处理中</button>
<button>已解决</button>
</div>
</div>
<div class="ticket-list">
<div class="ticket-item active">
<div class="priority-indicator priority-medium"></div>
<div class="ticket-header">
<span class="ticket-id">#TK-001</span>
<span class="ticket-status processing">处理中</span>
</div>
<div class="ticket-title">云服务器性能配置咨询</div>
<div class="ticket-meta">
<span>#TK-001</span>
<span>10分钟前</span>
</div>
<button class="mark-unread-btn" title="标记为未读" onclick="markAsUnread(this)">⊙</button>
</div>
<div class="ticket-item">
<div class="priority-indicator priority-high"></div>
<div class="ticket-header">
<span class="ticket-id">#TK-002</span>
<span class="ticket-status">待处理</span>
</div>
<div class="ticket-title">数据库迁移到云服务器咨询</div>
<div class="ticket-meta">
<span>李明</span>
<span>25分钟前</span>
</div>
<button class="mark-unread-btn" title="标记为未读" onclick="markAsUnread(this)">⊙</button>
</div>
<div class="ticket-item">
<div class="priority-indicator priority-low"></div>
<div class="ticket-header">
<span class="ticket-id">#TK-003</span>
<span class="ticket-status">待处理</span>
</div>
<div class="ticket-title">云服务器弹性伸缩配置问题</div>
<div class="ticket-meta">
<span>王丽</span>
<span>2小时前</span>
</div>
</div>
<div class="ticket-item">
<div class="priority-indicator priority-medium"></div>
<div class="ticket-header">
<span class="ticket-id">#TK-004</span>
<span class="ticket-status processing">处理中</span>
</div>
<div class="ticket-title">云服务器安全组配置咨询</div>
<div class="ticket-meta">
<span>刘强</span>
<span>3小时前</span>
</div>
</div>
<div class="ticket-item">
<div class="priority-indicator priority-low"></div>
<div class="ticket-header">
<span class="ticket-id">#TK-005</span>
<span class="ticket-status resolved">已解决</span>
</div>
<div class="ticket-title">对象存储使用配额调整</div>
<div class="ticket-meta">
<span>赵梅</span>
<span>昨天</span>
</div>
</div>
</div>
</div>
<div class="main-content">
<div class="chat-area">
<div class="chat-header">
<div class="ticket-info">
<h2>云服务器性能配置咨询</h2>
<p>工单 #TK-001 | 创建时间: 2023-07-15 14:30 | 优先级: 中</p>
</div>
<div class="action-buttons">
<button class="action-button transfer-btn">
<i>↗</i> 转派
</button>
<button class="action-button" onclick="openRequirementModal()" style="background-color: #e6f7ff; color: #1890ff;">
<i>+</i> 提需求
</button>
<button class="action-button escalate-btn">
<i>↑</i> 升级
</button>
<button class="action-button resolve-btn">
<i>✓</i> 解决
</button>
</div>
</div>
<div class="messages">
<div class="message-wrapper">
<input type="checkbox" class="message-select" title="选择此消息">
<div class="message message-customer">
<div class="message-info">
<span class="message-sender">#TK-001</span>
<span class="message-time">14:30</span>
</div>
<div class="message-content">
您好，我们公司准备购买云服务器用于部署电商网站，日活用户约10万，请问推荐什么配置？
</div>
</div>
</div>
<div class="message-wrapper">
<div class="message message-internal" style="margin-left: 24px;">
<div class="message-info">
<span class="message-sender">系统</span>
<span class="message-time">14:31</span>
</div>
<div class="message-content">
工单已自动分配给云服务器技术支持专员 王五
</div>
</div>
</div>
<div class="message-wrapper">
<input type="checkbox" class="message-select" title="选择此消息">
<div class="message message-support">
<div class="message-info">
<span class="message-sender">王五</span>
<span class="message-time">14:35</span>
</div>
<div class="message-content">
您好，感谢您的咨询。为了更好地为您推荐配置，请问您的网站主要业务类型是什么？预计的并发访问量是多少？
</div>
</div>
</div>
<div class="message-wrapper">
<input type="checkbox" class="message-select" title="选择此消息">
<div class="message message-customer">
<div class="message-info">
<span class="message-sender">#TK-001</span>
<span class="message-time">14:38</span>
</div>
<div class="message-content">
我们是一个中型电商网站，主要是B2C模式。高峰期并发访问量预计在3000左右，需要考虑双十一这样的活动期间的性能需求。
</div>
</div>
</div>
<div class="message-wrapper">
<div class="message message-internal" style="margin-left: 24px;">
<div class="message-info">
<span class="message-sender">王五</span>
<span class="message-time">14:40</span>
</div>
<div class="message-content">
根据用户描述，这是一个中型电商网站，需要考虑高并发场景下的性能需求，建议采用弹性伸缩方案
</div>
</div>
</div>
<div class="message-wrapper">
<input type="checkbox" class="message-select" title="选择此消息">
<div class="message message-support">
<div class="message-info">
<span class="message-sender">王五</span>
<span class="message-time">14:42</span>
</div>
<div class="message-content">
根据您提供的信息，我建议采用以下配置：
1. 基础配置：
- CPU：8核
- 内存：16GB
- 系统盘：100GB SSD
- 数据盘：500GB高性能云盘
- 带宽：按量付费，峰值10Mbps
2. 架构建议：
- 使用负载均衡服务
- 配置弹性伸缩组
- 多可用区部署
预估成本：基础配置每月约2000-3000元（不含带宽费用）
</div>
</div>
</div>
<div class="message-wrapper">
<input type="checkbox" class="message-select" title="选择此消息">
<div class="message message-customer">
<div class="message-info">
<span class="message-sender">#TK-001</span>
<span class="message-time">14:45</span>
</div>
<div class="message-content">
配置方案看起来不错。请问负载均衡和弹性伸缩如何配置？另外，数据库是否需要单独的服务器？
</div>
</div>
</div>
<div class="message-wrapper">
<input type="checkbox" class="message-select" title="选择此消息">
<div class="message message-support">
<div class="message-info">
<span class="message-sender">王五</span>
<span class="message-time">14:47</span>
</div>
<div class="message-content">
关于您的问题：
1. 负载均衡配置：
- 创建负载均衡实例
- 配置监听端口（如80/443）
- 设置后端服务器组
- 配置健康检查
2. 弹性伸缩配置：
- 创建伸缩组，绑定负载均衡
- 设置实例配置模板
- 配置扩缩容规则（如CPU>70%自动扩容）
3. 数据库建议：
- 建议使用独立的数据库服务器
- 推荐配置：4核8GB起，根据数据量调整
- 建议采用主从架构保证高可用
需要我为您详细说明具体的配置步骤吗？
</div>
</div>
</div>
</div>
<div class="chat-input">
<div class="toolbar">
<div class="toolbar-left">
<button id="template-btn" title="插入模板回复"><i>📋</i>模板回复</button>
<button id="note-btn" title="添加内部注释"><i>📝</i>内部注释</button>
<button id="attach-btn" title="附加文件"><i>📎</i>附件</button>
<button id="kb-link-btn" title="插入知识库链接"><i>📚</i>知识库</button>
</div>
<div class="toolbar-right">
<button id="save-to-kb-btn" class="save-to-kb disabled" title="将选中的问答对保存到FastGPT知识库"><i>💾</i>保存到知识库</button>
</div>
</div>
<div class="input-container">
<textarea placeholder="输入回复内容..."></textarea>
<button class="send-btn">发送</button>
</div>
</div>
</div>
<div class="info-panel">
<div class="panel-section">
<h3>用户信息</h3>
<div class="customer-info">
<div class="info-row">
<div class="info-label">姓名：</div>
<div class="info-value">#TK-001</div>
</div>
<div class="info-row">
<div class="info-label">邮箱：</div>
<div class="info-value">zhangsan@example.com</div>
</div>
<div class="info-row">
<div class="info-label">电话：</div>
<div class="info-value">138****1234</div>
</div>
<div class="info-row">
<div class="info-label">账户等级：</div>
<div class="info-value">企业会员</div>
</div>
<div class="info-row">
<div class="info-label">注册时间：</div>
<div class="info-value">2023-01-15</div>
</div>
</div>
</div>
<div class="panel-section">
<h3>工单标签</h3>
<div class="tags">