Error -40214 on move to preset

[jeros45]

Description

Hello :)

Sometimes on my Tapo C210, I have an error -40214.
I tried to fix this with a manual retry (with a recursive method) with the flag continue_on_error, but it doesn't work :(

The documentation says :

Please note that continue_on_error will not suppress/ignore misconfiguration or errors that Home Assistant does not handle.

I saw closed issues, and I understand the error is thrown by the camera.

Is it possible to catch the exception and throw another exception compatible with the continue_on_error flag ?

Thank's in advance :)

Reproduction Steps

1. Call the move to preset service

Expected behavior

When the camera throw the -40214 error, catch it and throw another exception compatible with continue_on_error

If applicable, add error logs.

Error executing script. Unexpected error for device at pos 1: Error: -40214, Response: {"error_code": -40214} Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 524, in _async_step await getattr(self, handler)() File "/usr/src/homeassistant/homeassistant/helpers/script.py", line 1026, in _async_step_device await device_action.async_call_action_from_config( self._hass, self._action, dict(self._variables), self._context ) File "/usr/src/homeassistant/homeassistant/components/device_automation/action.py", line 72, in async_call_action_from_config await platform.async_call_action_from_config(hass, config, variables, context) File "/usr/src/homeassistant/homeassistant/components/select/device_action.py", line 121, in async_call_action_from_config await hass.services.async_call( ...<5 lines>... ) File "/usr/src/homeassistant/homeassistant/core.py", line 2816, in async_call response_data = await coro ^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/core.py", line 2859, in _execute_service return await target(service_call) ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 830, in entity_service_call single_response = await _handle_entity_call( ^^^^^^^^^^^^^^^^^^^^^^^^^^ hass, entity, func, data, call.context ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ) ^ File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 902, in _handle_entity_call result = await task ^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/select/__init__.py", line 188, in async_handle_select_option await self.async_select_option(option) File "/config/custom_components/tapo_control/select.py", line 1206, in async_select_option await self.hass.async_add_executor_job(self._controller.setPreset, foundKey) File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 2274, in setPreset return self.executeFunction( ~~~~~~~~~~~~~~~~~~~~^ "motorMoveToPreset", {"preset": {"goto_preset": {"id": str(presetID)}}} ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ) ^ File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 650, in executeFunction data = self.performRequest( ~~~~~~~~~~~~~~~~~~~^ { ^ ...<2 lines>... } ^ )["result"]["responses"][0] ^ File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 811, in performRequest return self.performRequest(requestData, loginRetryCount + 1) ~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.13/site-packages/pytapo/__init__.py", line 813, in performRequest raise Exception( ...<4 lines>... ) Exception: Error: -40214, Response: {"error_code": -40214}

Device Firmware

1.4.7 Build 250625 Rel.58841n

Integration Version

7.0.2

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

Yes

HASS Environment

Core 2025.11.1 on Pi4

Search for similar issues

Yes

Additional information

No response

[JurajNyiri]

Thanks for the issue, do you know what kind of Exceptions are compatible with continue_on_error handler?

[jeros45]

Hello :)

I'm not sure at all but I found this during my searches : home-assistant/core#115401 (comment)

HomeAssistantError should work, I hope ^^

The try catch is an idea, maybe not the best 😅

[JurajNyiri]

Please try a fix in https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/tree/issue-1104 .

Simply follow manual installation instructions. Download here.

[jeros45]

Hello :)

Thank's for this test !

I installed the fix and added logs, I I'll keep you updated :)

[jeros45]

Hello :)
Unfortunatly the fix doesn't work :(

I don't have any log of the module :/

2025-12-06 06:00:00.894 ERROR (MainThread) [homeassistant.components.script.camera_interieure_deplacer_en_mode_prive] [Caméra intérieure] Déplacer en mode privé: Error executing script. Error for device at pos 1: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214} 2025-12-06 06:00:00.896 ERROR (MainThread) [homeassistant.components.script.camera_interieure_deplacement_bonne_position] [Caméra intérieure] Déplacement dans la bonne position: If at step 3: On déplace la caméra dans le bon mode: choice 1: Déplacement vers mode privé: parallel 1: Error executing script. Error for call_service at pos 1: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214} 2025-12-06 06:00:00.897 ERROR (MainThread) [homeassistant.components.script.camera_interieure_deplacement_bonne_position] [Caméra intérieure] Déplacement dans la bonne position: If at step 3: On déplace la caméra dans le bon mode: choice 1: Error executing script. Error for parallel at pos 1: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214} 2025-12-06 06:00:00.898 ERROR (MainThread) [homeassistant.components.script.camera_interieure_deplacement_bonne_position] [Caméra intérieure] Déplacement dans la bonne position: If at step 3: Error executing script. Error for choose at pos 2: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214} 2025-12-06 06:00:00.900 ERROR (MainThread) [homeassistant.components.script.camera_interieure_deplacement_bonne_position] [Caméra intérieure] Déplacement dans la bonne position: Error executing script. Error for if at pos 3: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214} 2025-12-06 06:00:00.909 ERROR (MainThread) [homeassistant.components.automation.camera_interieure_switch] [Caméra intérieure] Switch: Error executing script. Error for call_service at pos 2: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214} 2025-12-06 06:00:00.911 ERROR (MainThread) [homeassistant.components.automation.camera_interieure_switch] Error while executing automation automation.camera_interieure_switch: Unable to move camera to preset position_mode_prive: Error: -40214, Response: {"error_code": -40214}

I'll make a CRON to check the position of the camera and move it if necessary :)

Thanks :)

[Permanently]

Getting this same error as well:

This error originated from a custom integration.

Logger: custom_components.tapo_control
Source: custom_components/tapo_control/__init__.py:802
integration: Tapo: Cameras Control (documentation, issues)
First occurred: 11:47:19 (3 occurrences)
Last logged: 13:04:45

Error: -40214, Response: {"error_code": -40214}
Error: Invalid stok value, Response: {"data": {"code": -40406}, "error_code": -40401}
Error: Invalid stok value, Response: {"data": {"code": -40407, "encrypt_type": ["3"], "key": "[key]", "nonce": "[nonce]", "device_confirm": "[code]"}, "error_code": -40401}