Receipt Date and Format Issues for Colombian Pesos

[ArthurGerbelot]

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👤 Asked by: Science

🐞 Users in Colombia are experiencing issues with receipts showing incorrect transaction dates and improper formatting for Colombian Pesos (COP). The amounts are sometimes displayed without the correct thousands and decimal separators, leading to potential confusion and errors. The expected format for COP should use a period as the thousands separator and a comma as the decimal separator. It's recommended to ensure receipt dates match the transaction timestamp and apply consistent Colombian numeric formatting.

[Science-G]

RECEIPT ISSUES (Colombia) (User feedback)

• The date of creation shown on receipts is sometimes incorrect or inconsistent with the actual transaction date.
• Incorrect decimal and thousands formatting for Colombian Pesos (COP):
  • Amounts in COP are sometimes displayed without proper separators (missing comma or period), which can make the value ambiguous or misleading.
  • This is especially important in Colombia, where the standard numeric format is:
    • Thousands separator: period (.)
    • Decimal separator: comma (,)

Expected format for COP amounts:

• COP 1.234.567
• COP 25.000
• If decimals are shown (rare for COP): COP 1.234,50

Missing or incorrect separators can lead to confusion, accounting errors, and support requests, especially for higher amounts.
Recommendation:

• Ensure receipt dates always match the actual transaction timestamp.
• Enforce consistent Colombian numeric formatting (es-CO locale) for all COP amounts on receipts.

[thibistaken]

⚠️ COP development frozen — Business performance in Colombia is not going as expected. Developer time and resources for COP-related work are frozen effective immediately. We are not investing further dev effort into COP features/fixes until further notice.