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Claim Process Schema

https://ns.adobe.com/xdm/mixins/experienceevent-claim-details

Claim details such as claim policy ID and claim creation steps.

Abstract Extensible Status Identifiable Custom Properties Additional Properties Defined In
Can be instantiated Yes Stable No Forbidden Permitted fieldgroups/experience-event/industry-verticals/experienceevent-claim-details.schema.json

Claim Process Example

{
  "xdm:claims": {
    "xdm:ID": "P102819201D",
    "xdm:startDate": "2021-03-04T15:52:25+00:00",
    "xdm:status": "approved",
    "xdm:type": "automobile"
  }
}

Claim Process Properties

Property Type Required Defined by
xdm:claims object Optional Claim Process (this schema)
* any Additional this schema allows additional properties

xdm:claims

Captures fields related to a claim when initated by a customer.

xdm:claims

  • is optional
  • type: object
  • defined in this schema

xdm:claims Type

object with following properties:

Property Type Required
xdm:ID string Optional
xdm:benefitAmount Optional
xdm:policyID string Optional
xdm:startDate string Optional
xdm:status string Optional
xdm:steps Optional
xdm:type string Optional

xdm:ID

Claims ID

Unique identifier for the claim.

xdm:ID

  • is optional
  • type: string
xdm:ID Type

string

xdm:benefitAmount

Benefit Amount

Captures the benefit amount.

xdm:benefitAmount

  • is optional
  • type: reference
xdm:benefitAmount Type
  • – https://ns.adobe.com/xdm/datatypes/currency

xdm:policyID

Policy ID

Policy Identifier.

xdm:policyID

  • is optional
  • type: string
xdm:policyID Type

string

xdm:startDate

Start Date

Date the claim was successfully submitted.

xdm:startDate

  • is optional
  • type: string
xdm:startDate Type

string

xdm:status

Status

Captures the status of the claim for any given point in the application process.

xdm:status

  • is optional
  • type: enum

The value of this property must be equal to one of the known values below.

xdm:status Known Values
Value Description
initiated Initiated
in progress In Progress
approved Approved
declined Declined

xdm:steps

Steps

Extension of toolUsage data type.

xdm:steps

  • is optional
  • type: reference
xdm:steps Type
  • – https://ns.adobe.com/xdm/datatypes/tool-usage

xdm:type

Type

Type of claim submitted.

xdm:type

  • is optional
  • type: enum

The value of this property must be equal to one of the known values below.

xdm:type Known Values
Value Description
homeowners Homeowners
automobile Automobile
renters Renters
third party automobile Third Party Automobile
third party home Third Party Home
life Life
health Health
dental Dental
flood Flood
earthquake Earthquake