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A business process, or process, is a set of related activities or tasks performed together to achieve the objectives of the health programme area, such as registration, counselling, referrals. Workflows are a visual representation of the progression of activities (tasks, events, interactions) that are performed within the business process. The workflow provides a “story” for the business process being diagrammed and is used to enhance communication and collaboration among users, stakeholders and engineers. The workflows presented in the WHO Digital Adaptation Kit (DAK) for postnatal care (PNC) depict processes that have been generalized across different contexts and may not reflect the variability and nuances across different settings. The simplicity of the workflow may not adequately illustrate the nonlinear steps that may occur.
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For more details, please see component 4 "Generic business processes and workflows" in the WHO DAK for PNC.
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For more details, please see component 4 "Generic business processes and workflows" in the WHO DAK for PNC.
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### Overview of Key Business Processes
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The following table describes the workflows of the included processes.
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<table border="1" class="dataframe table table-striped table-bordered">
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<thead>
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<tr class="header">
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<th><strong>#</strong> </th>
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<th><strong>Process Name</strong> </th>
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<th><strong>Process ID</strong> </th>
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<th><strong>Personas</strong> </th>
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<th><strong>Objectives</strong> </th>
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</tr>
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</thead>
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<tbody>
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<tr class="odd">
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<td>1</td>
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<td>Registration</td>
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<td>PNC.A</td>
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<td>Woman, Newborn/infant, Health workers (one or more
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of: CHW, Nursing associate professional, or Midwifery associate professional.)</td>
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<td>To identify and register or update registration information for a postpartum woman and/or newborn/infant so that she and/or the newborn/infant can proceed to the PNC (first or follow-up) contact</td>
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</tr>
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<tr class="odd">
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<td>2</td>
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<td>PNC contact within first 24 hours</td>
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<td>PNC.B</td>
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<td>Woman, Newborn, Health workers (one or more
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of: CHW, Nursing associate professional or midwifery associate
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professional, Nurse, Midwife, Generalist medical doctor, Specialist medical doctor, or Social work professional)</td>
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<td>To provide routine PNC services and counselling to the postpartum woman and newborn within the first 24 hours after birth</td>
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</tr>
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<tr class="odd">
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<td>3</td>
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<td>Emergency referral</td>
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<td>PNC.C</td>
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<td>Woman, Newborn/infant, Health workers (one or more
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of: CHW, Nursing associate professional or midwifery associate
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professional, Nurse, Midwife, Generalist medical doctor or Specialist medical doctor)</td>
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<td>To provide emergency referrals within a health facility, or to a higher-level health facility</td>
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</tr>
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<tr class="odd">
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<td>4</td>
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<td>PNC follow-up contact</td>
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<td>PNC.D</td>
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<td>Woman, Newborn/infant, Health workers (one or more
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of: CHW, Nursing associate professional or midwifery associate
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professional, Nurse, Midwife or Social work professional)</td>
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<td>To provide routine follow-up PNC services and counselling in health facility or at home.</td>
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</tr>
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<tr class="odd">
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<td>5</td>
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<td>Reporting on aggregate indicators </td>
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<td>PNC.E</td>
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<td>Nursing associate professional or midwifery associate
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professional, Health service manager (at facility or district level)</td>
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<td>Compile and submit relevant data registered in the digital system contributing to indicators and other reporting needs on a routine basis</td>
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</tr>
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</tbody>
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</table>
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The source files of the business processes listed in the table above can be downloaded [here](PNC DAK_business processes.zip).
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For more details, please see component 4 "Generic business processes and workflows" in the [IRIS link to be added]().

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