remove intercom replace with an email button (#382)

DrewProebstel · DrewProebstelCfa · web-flow · commit bc3a7bf5d7c2 · 2026-06-26T14:35:13.000-07:00
* remove intercom replace with an email button

* remove jwt

---------

Co-authored-by: DrewProebstelCfa &lt;dproebstel@codeforamerica.org&gt;
diff --git a/Gemfile b/Gemfile
@@ -13,7 +13,6 @@ gem "devise"
 gem "mailgun-ruby"
 gem "aws-sdk-s3"
 gem "csv", "~> 3.3"
-gem "jwt"
 gem "rack-session", ">= 2.1.2"
 gem "addressable", ">= 2.9.0"
 # Use the Puma web server [https://github.com/puma/puma]
@@ -87,5 +86,3 @@ gem "sentry-rails"
 gem "pg-aws_rds_iam"
 
 gem "openssl", ">= 3.3.1"
-
-gem "intercom-rails", "~> 1.0"
diff --git a/Gemfile.lock b/Gemfile.lock
@@ -243,9 +243,6 @@ GEM
       actionpack (>= 6.0.0)
       activesupport (>= 6.0.0)
       railties (>= 6.0.0)
-    intercom-rails (1.1.1)
-      activesupport (> 4.0)
-      jwt (>= 2.0)
     io-console (0.8.2)
     irb (1.18.0)
       pp (>= 0.6.0)
@@ -614,9 +611,7 @@ DEPENDENCIES
   http_accept_language
   i18n-tasks (~> 1.0)
   importmap-rails
-  intercom-rails (~> 1.0)
   jbuilder
-  jwt
   mailgun-ruby
   openssl (>= 3.3.1)
   pg
diff --git a/app/assets/images/contact-us-chat.svg b/app/assets/images/contact-us-chat.svg
diff --git a/app/assets/stylesheets/_state-file.scss b/app/assets/stylesheets/_state-file.scss
@@ -838,7 +838,7 @@
 }
 
 .us-state-- {
-  .button--intercom {
+  .button--contact-us {
     background: #fff;
     border: 2px solid $color-az-grey;
     color: $color-az-grey;
@@ -874,16 +874,12 @@ $state-colors: (
       background-color: $state-color;
     }
 
-    .button--intercom {
+    .button--contact-us {
       background: #fff;
       border: 2px solid $state-color;
       // icon: state primary color
       color: $state-color;
     }
-
-    .icon-wrapper--intercom {
-      padding-right: $s10;
-    }
   }
 
   .us-state--nj {
diff --git a/app/assets/stylesheets/application.scss b/app/assets/stylesheets/application.scss
@@ -52,10 +52,6 @@ body {
   }
 }
 
-.open-intercom {
-  cursor: pointer;
-}
-
 .link--delete {
   font-size: 1.6rem;
   color: inherit;
@@ -315,14 +311,14 @@ ol.with-bullets {
   }
 }
 
-.intercom-button-container {
+.contact-us-button-container {
   position: fixed;
   bottom: 2rem;
   right: 2rem;
   z-index: 1000;
 }
 
-.button--intercom {
+.button--contact-us {
   display: flex;
   align-items: center;
   max-width: 21rem;
@@ -331,7 +327,7 @@ ol.with-bullets {
   white-space: nowrap;
 }
 
-.intercom-button-icon {
+.contact-us-button-icon {
   width: 1.6rem;
   height: 1.6rem;
   margin-right: 0.6rem;
diff --git a/app/services/intercom_jwt.rb b/app/services/intercom_jwt.rb
diff --git a/app/views/layouts/_intercom_jwt.html.erb b/app/views/layouts/_intercom_jwt.html.erb
diff --git a/app/views/layouts/application.html.erb b/app/views/layouts/application.html.erb
@@ -21,9 +21,6 @@
   <%= stylesheet_link_tag :app, "data-turbo-track": "reload" %>
   <%= javascript_importmap_tags "application" %>
   <%= Sentry.get_trace_propagation_meta.html_safe %>
-
-  <%= render "layouts/intercom_jwt" %>
-  <%= intercom_script_tag %>
 </head>
 
 <body <% if content_for?(:body_class) %>class="<%= yield :body_class %>"<% end %>>
@@ -43,7 +40,7 @@
         </footer>
       </div>
     </div>
-    <%= render "shared/intercom_email_button" %>
+    <%= render "shared/contact_us_button" %>
   </div>
 </body>
 </html>
diff --git a/app/views/shared/_contact_us_button.html.erb b/app/views/shared/_contact_us_button.html.erb
@@ -0,0 +1,7 @@
+<div class="contact-us-button-container">
+  <%= link_to "mailto:#{I18n.t('general.contact_us_email')}",
+      class: "button button--small button--green button--contact-us" do %>
+    <%= image_tag("contact-us-chat.svg", "aria-hidden": "true", class: "contact-us-button-icon") %>
+    <%= I18n.t("general.contact_us_message") %>
+  <% end %>
+</div>
diff --git a/app/views/shared/_intercom_email_button.html.erb b/app/views/shared/_intercom_email_button.html.erb
diff --git a/config/initializers/intercom.rb b/config/initializers/intercom.rb
diff --git a/config/locales/en.yml b/config/locales/en.yml
@@ -16,7 +16,8 @@ en:
     messages:
       blank: Can't be blank.
   general:
-    intercom_chat_with_us: Send us a message
+    contact_us_email: help@fileyourstatetaxes.org
+    contact_us_message: Send us a message
     continue: Continue
     faq: FAQ
     return_home: Return to homepage
@@ -111,20 +112,20 @@ en:
     public_pages:
       internal_server_error:
         body: It looks like there was a server error. We've been notified of the issue and will work to fix it!
-        contact_html: If you’re running into trouble, we’re here for you. You can reach us using the "Help"/"Chat" button in the bottom right or by sending us an email at %{email_link}.
+        contact_html: If you’re running into trouble, we’re here for you. You can reach us by sending us an email at %{email_link}.
         title: Oops, we're sorry, but something went wrong.
       page_not_found:
-        let_us_know_html: If you followed a link here, please let us know using the "Help"/"Chat" button in the bottom right or by sending us an email at %{email_link}.
+        let_us_know_html: If you followed a link here, please let us know by sending us an email at %{email_link}.
         title: Oops, we're sorry, but the page you're looking for can't be found.
     verification_code:
       edit:
         action: Verify code
         email:
           body_1: Please enter the code emailed to you. If you didn’t receive a code, please check your spam folder.
-          body_2_html: If this is not the email address you used to create your account, please go back and enter the correct email address.  If you still need help, <a href="mailto:help@fileyourstatetaxes.org" class="open-intercom">chat with us</a>.
+          body_2_html: If this is not the email address you used to create your account, please go back and enter the correct email address.  If you still need help, <a href="mailto:help@fileyourstatetaxes.org">chat with us</a>.
         text:
           body_1: Please enter the code texted to you.
-          body_2_html: If this is not the phone number you used to create your account, please go back and enter the correct phone number.  If you still need help, <a href="mailto:help@fileyourstatetaxes.org" class="open-intercom">chat with us</a>.
+          body_2_html: If this is not the phone number you used to create your account, please go back and enter the correct phone number.  If you still need help, <a href="mailto:help@fileyourstatetaxes.org">chat with us</a>.
         title_html: We sent a code to %{contact_info}
         verification_code_label: Enter the 6-digit code
     year_select:
diff --git a/config/locales/es.yml b/config/locales/es.yml
@@ -16,7 +16,8 @@ es:
     messages:
       blank: No puede estar en blanco.
   general:
-    intercom_chat_with_us: Envíanos un mensaje
+    contact_us_email: help@fileyourstatetaxes.org
+    contact_us_message: Envíanos un mensaje
     continue: Continuar
     faq: Preguntas frecuentes
     return_home: Regresar al inicio
@@ -110,20 +111,20 @@ es:
     public_pages:
       internal_server_error:
         body: It looks like there was a server error. We've been notified of the issue and will work to fix it!
-        contact_html: If you’re running into trouble, we’re here for you. You can reach us using the "Help"/"Chat" button in the bottom right or by sending us an email at %{email_link}.
+        contact_html: If you’re running into trouble, we’re here for you. You can reach us by sending us an email at %{email_link}.
         title: Oops, we're sorry, but something went wrong.
       page_not_found:
-        let_us_know_html: If you followed a link here, please let us know using the "Help"/"Chat" button in the bottom right or by sending us an email at %{email_link}.
+        let_us_know_html: If you followed a link here, please let us know by sending us an email at %{email_link}.
         title: Oops, we're sorry, but the page you're looking for can't be found.
     verification_code:
       edit:
         action: Verificar el código
         email:
           body_1: Ingresa el código enviado a tu correo electrónico. Si no recibiste el código por favor revisa tu carpeta de spam.
-          body_2_html: En caso de que no sea el correo electrónico que usaste para crear tu cuenta, por favor, regresa e ingresa el correo electrónico correcto. Si aún necesitas ayuda, <a class="open-intercom">chatea con nosotros</a>.
+          body_2_html: En caso de que no sea el correo electrónico que usaste para crear tu cuenta, por favor, regresa e ingresa el correo electrónico correcto. Si aún necesitas ayuda, <a href="mailto:help@fileyourstatetaxes.org">chatea con nosotros</a>.
         text:
           body_1: Por favor, ingresa el código enviado por mensaje de texto.
-          body_2_html: En caso de que no sea el número de teléfono que empleaste para crear tu cuenta, por favor, regresa e ingresa el número de teléfono correcto. Si aún necesitas ayuda, <a class="open-intercom">chatea con nosotros</a>.
+          body_2_html: En caso de que no sea el número de teléfono que empleaste para crear tu cuenta, por favor, regresa e ingresa el número de teléfono correcto. Si aún necesitas ayuda, <a href="mailto:help@fileyourstatetaxes.org">chatea con nosotros</a>.
         title_html: Enviamos el código a %{contact_info}
         verification_code_label: Ingresa el código de 6 dígitos
     year_select:
diff --git a/spec/controllers/contact_preference_controller_spec.rb b/spec/controllers/contact_preference_controller_spec.rb
@@ -1,9 +1,6 @@
 require "rails_helper"
 
 describe ContactPreferenceController, type: :controller do
-  before do
-    ENV["INTERCOM_APP_ID"] = "fake app_id"
-  end
   render_views
   describe "#show" do
     it "succeeds" do
diff --git a/spec/controllers/pages_controller_spec.rb b/spec/controllers/pages_controller_spec.rb
@@ -1,9 +1,6 @@
 require "rails_helper"
 
 RSpec.describe PagesController, type: :request do
-  before do
-    ENV["INTERCOM_APP_ID"] = "fake app_id"
-  end
   describe "/" do
     it "returns a successful response" do
       get root_path
diff --git a/spec/controllers/year_select_controller_spec.rb b/spec/controllers/year_select_controller_spec.rb
@@ -1,9 +1,6 @@
 require "rails_helper"
 
 describe YearSelectController, type: :controller do
-  before do
-    ENV["INTERCOM_APP_ID"] = "fake app_id"
-  end
   describe "#show" do
     render_views
 

Original file line number	Diff line number	Diff line change
`@@ -838,7 +838,7 @@`
`838`	`838`	`}`
`839`	`839`
`840`	`840`	`.us-state-- {`
`841`		`- .button--intercom {`
	`841`	`+ .button--contact-us {`
`842`	`842`	`background: #fff;`
`843`	`843`	`border: 2px solid $color-az-grey;`
`844`	`844`	`color: $color-az-grey;`
`@@ -874,16 +874,12 @@ $state-colors: (`
`874`	`874`	`background-color: $state-color;`
`875`	`875`	`}`
`876`	`876`
`877`		`- .button--intercom {`
	`877`	`+ .button--contact-us {`
`878`	`878`	`background: #fff;`
`879`	`879`	`border: 2px solid $state-color;`
`880`	`880`	`// icon: state primary color`
`881`	`881`	`color: $state-color;`
`882`	`882`	`}`
`883`		`-`
`884`		`- .icon-wrapper--intercom {`
`885`		`- padding-right: $s10;`
`886`		`- }`
`887`	`883`	`}`
`888`	`884`
`889`	`885`	`.us-state--nj {`
Original file line number	Diff line number	Diff line change
`@@ -52,10 +52,6 @@ body {`
`52`	`52`	`}`
`53`	`53`	`}`
`54`	`54`
`55`		`-.open-intercom {`
`56`		`- cursor: pointer;`
`57`		`-}`
`58`		`-`
`59`	`55`	`.link--delete {`
`60`	`56`	`font-size: 1.6rem;`
`61`	`57`	`color: inherit;`
`@@ -315,14 +311,14 @@ ol.with-bullets {`
`315`	`311`	`}`
`316`	`312`	`}`
`317`	`313`
`318`		`-.intercom-button-container {`
	`314`	`+.contact-us-button-container {`
`319`	`315`	`position: fixed;`
`320`	`316`	`bottom: 2rem;`
`321`	`317`	`right: 2rem;`
`322`	`318`	`z-index: 1000;`
`323`	`319`	`}`
`324`	`320`
`325`		`-.button--intercom {`
	`321`	`+.button--contact-us {`
`326`	`322`	`display: flex;`
`327`	`323`	`align-items: center;`
`328`	`324`	`max-width: 21rem;`
`@@ -331,7 +327,7 @@ ol.with-bullets {`
`331`	`327`	`white-space: nowrap;`
`332`	`328`	`}`
`333`	`329`
`334`		`-.intercom-button-icon {`
	`330`	`+.contact-us-button-icon {`
`335`	`331`	`width: 1.6rem;`
`336`	`332`	`height: 1.6rem;`
`337`	`333`	`margin-right: 0.6rem;`