Canadian app uses different endpoint

[arilence]

Running into an issue with logging in using the latest master branch commit (a83f725)

I tried both the V2 and V3 methods for account logging in with no success. I can successfully log into the mobile apps on both iOS and Android.

>>> from pykumo import KumoCloudAccount
>>> accountv2 = KumoCloudAccount.Factory()
Kumo Cloud username: myemail@example.com
Password: mypasswordhere
>>> accountv2.get_indoor_units()
No JSON returned from KumoCloud; check credentials?
[]

>>> from pykumo import KumoCloudV3
>>> accountv3 = KumoCloudV3(username="myemail@example.com", password="mypasswordhere")
>>> accountv3.login()
V3 login failed: 500 {"error":"internalError"}

Something that may be relevant is that I'm located in Canada which uses these iOS and Android apps.

I haven't done much investigation yet, hoping to see if anyone has insights first.

Let me know if there is any additional information I should provide.

Cheers!

[dlarrick]

Interesting. A 500 error is an indication their server encountered an unexpected situation (i.e. a bug). If they fix it on their end it may just start working at some point. But it's also possible, for example, that they're expecting Canadian customers to be talking to a different server, or use a different protocol, or ... .

[dlarrick]

Is this still not working? Not being in Canada there's not much I can do here unfortunately, If the v3 login is still returning a 500 response, I imagine it's just not intended to be used outside the US.

[arilence]

Whoops, I did some digging and then didn't get around to reporting the findings. Sorry about that.

It seems that the Canadian app is using v2 at a different endpoint: https://mesca-prod.kumocloud.com/login/v2

Substituting that endpoint in the v2 pykumo library I was able to get part of the way. However, attempting to use .make_pykumos() returned an error: Unit address not set.

pykumo output (expand for details)

>>> from pykumo import KumoCloudAccount
>>> accountv2 = KumoCloudAccount.Factory()
Kumo Cloud username: email@example.com
Password:
>>> accountv2.get_indoor_units()
['Serial-1', 'Serial-2', 'Serial-3', 'Serial-4']
>>> accountv2.make_pykumos()
Unit Bedroom address not set
Unit Bedroom address not set
Bedroom: Did not get mode from b'{"c":{"indoorUnit":{"status":{"mode":{}}}}}': {}
Unit Bedroom address not set
Bedroom: Did not get standby from b'{"c":{"indoorUnit":{"status":{"standby":{}}}}}': {
Unit Bedroom address not set
Bedroom: Did not get spHeat from b'{"c":{"indoorUnit":{"status":{"spHeat":{}}}}}': {}
Unit Bedroom address not set
Bedroom: Did not get spCool from b'{"c":{"indoorUnit":{"status":{"spCool":{}}}}}': {}
Unit Bedroom address not set
Bedroom: Did not get roomTemp from b'{"c":{"indoorUnit":{"status":{"roomTemp":{}}}}}':
Unit Bedroom address not set
Bedroom: Did not get fanSpeed from b'{"c":{"indoorUnit":{"status":{"fanSpeed":{}}}}}':
Unit Bedroom address not set
Bedroom: Did not get vaneDir from b'{"c":{"indoorUnit":{"status":{"vaneDir":{}}}}}': {
Unit Bedroom address not set
Bedroom: Did not get filterDirty from b'{"c":{"indoorUnit":{"status":{"filterDirty":{}
Unit Bedroom address not set
Bedroom: Did not get defrost from b'{"c":{"indoorUnit":{"status":{"defrost":{}}}}}': {
Bedroom: Error retrieving status from {}: 'r'
Unit Anthony Bedroom address not set
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get mode from b'{"c":{"indoorUnit":{"status":{"mode":{}}}}}': {}
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get standby from b'{"c":{"indoorUnit":{"status":{"standby":{}}}}}':
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get spHeat from b'{"c":{"indoorUnit":{"status":{"spHeat":{}}}}}': {}
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get spCool from b'{"c":{"indoorUnit":{"status":{"spCool":{}}}}}': {}
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get roomTemp from b'{"c":{"indoorUnit":{"status":{"roomTemp":{}}}}}'
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get fanSpeed from b'{"c":{"indoorUnit":{"status":{"fanSpeed":{}}}}}'
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get vaneDir from b'{"c":{"indoorUnit":{"status":{"vaneDir":{}}}}}':
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get filterDirty from b'{"c":{"indoorUnit":{"status":{"filterDirty":{
Unit Anthony Bedroom address not set
Anthony Bedroom: Did not get defrost from b'{"c":{"indoorUnit":{"status":{"defrost":{}}}}}':
Anthony Bedroom: Error retrieving status from {}: 'r'
Unit Living Room address not set
Unit Living Room address not set
Living Room: Did not get mode from b'{"c":{"indoorUnit":{"status":{"mode":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get standby from b'{"c":{"indoorUnit":{"status":{"standby":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get spHeat from b'{"c":{"indoorUnit":{"status":{"spHeat":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get spCool from b'{"c":{"indoorUnit":{"status":{"spCool":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get roomTemp from b'{"c":{"indoorUnit":{"status":{"roomTemp":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get fanSpeed from b'{"c":{"indoorUnit":{"status":{"fanSpeed":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get vaneDir from b'{"c":{"indoorUnit":{"status":{"vaneDir":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get filterDirty from b'{"c":{"indoorUnit":{"status":{"filterDirty":{}}}}}': {}
Unit Living Room address not set
Living Room: Did not get defrost from b'{"c":{"indoorUnit":{"status":{"defrost":{}}}}}': {}
Living Room: Error retrieving status from {}: 'r'
Unit Spare Bedroom address not set
Unit Spare Bedroom address not set
Spare Bedroom: Did not get mode from b'{"c":{"indoorUnit":{"status":{"mode":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get standby from b'{"c":{"indoorUnit":{"status":{"standby":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get spHeat from b'{"c":{"indoorUnit":{"status":{"spHeat":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get spCool from b'{"c":{"indoorUnit":{"status":{"spCool":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get roomTemp from b'{"c":{"indoorUnit":{"status":{"roomTemp":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get fanSpeed from b'{"c":{"indoorUnit":{"status":{"fanSpeed":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get vaneDir from b'{"c":{"indoorUnit":{"status":{"vaneDir":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get filterDirty from b'{"c":{"indoorUnit":{"status":{"filterDirty":{}}}}}': {}
Unit Spare Bedroom address not set
Spare Bedroom: Did not get defrost from b'{"c":{"indoorUnit":{"status":{"defrost":{}}}}}': {}
Spare Bedroom: Error retrieving status from {}: 'r'
{'Bedroom': <pykumo.py_kumo.PyKumo object at 0x7f6c075074d0>, 'Anthony Bedroom': <pykumo.py_kumo.PyKumo object at 0x7f6c087d7c50>, 'Living Room': <pykumo.py_kumo.PyKumo object at 0x7f6c087d7d90>, 'Spare Bedroom': <pykumo.py_kumo.PyKumo object at 0x7f6c07546650>}

JSON response (expand for details)

[
    {
        "token": "some-token-0",
        "username": "email@example.com",
        "device": null,
        "emailIsVerified": true
    },
    {
        "lastUpdate": 1767663042898,
        "celsius": true
    },
    {
        "id": "1767658674166-1026962765",
        "label": "kumo cloud",
        "level": 1,
        "children": [
            {
                "id": "1767660148142-3394045777",
                "label": "Home",
                "level": 2,
                "children": [],
                "lastScheduleChange": 0,
                "lastUpdate": 1768410530751,
                "v1.2+": 1,
                "salesforceSiteId": "some-uuid-site-id-1",
                "zoneTable": {
                    "Serial-1": {
                        "rssi": {},
                        "desiredConditionStack": [],
                        "serial": "Serial-1",
                        "mac": "aa:bb:cc:dd:ee:ff",
                        "label": "Bedroom",
                        "unconfigured": true,
                        "port": 80,
                        "unitType": null,
                        "reportedCondition": {
                            "more": {
                                "fan_speed_text": "Auto",
                                "air_direction_text": "Position 4",
                                "power_on": false
                            },
                            "_created": 1775351648056,
                            "id": "2252754075958402",
                            "record_time": "2026-04-05T01:13:18.713Z",
                            "device_serial": "Serial-1",
                            "it_status": null,
                            "rssi": -70,
                            "power": 0,
                            "operation_mode": 16,
                            "set_temp": null,
                            "set_temp_a": null,
                            "fan_speed": 0,
                            "air_direction": 4,
                            "prohibit_local_remote_control": null,
                            "room_temp": 24,
                            "room_temp_beyond": null,
                            "room_temp_a": null,
                            "out_of_use": null,
                            "unusual_figures": 32768,
                            "two_figures_code": "A0",
                            "status_display": {
                                "filter": true,
                                "defrost": false,
                                "hot_adjust": false,
                                "standby": false
                            },
                            "actual_fan_speed": null,
                            "sp_cool": 21,
                            "sp_heat": 19.5,
                            "sp_auto": null,
                            "raw_frames": null,
                            "run_test": 0,
                            "active_thermistor": null,
                            "temp_source": null,
                            "seconds_since_contact": 49,
                            "lastAdapterUpdated": "2026-04-05T01:14:08.056Z"
                        },
                        "lastUpdate": 1775351648185,
                        "overrideSettings": {
                            "heatMode": true,
                            "dryMode": true
                        },
                        "forceCloudUpdates": true,
                        "errorHandler": {
                            "1": {
                                "error2char": "A0",
                                "timestamp": 0,
                                "error4char": "8000",
                                "code": "8000",
                                "text": "8000"
                            },
                            "2": {
                                "error2char": "A0",
                                "timestamp": 1768406331,
                                "error4char": "8000"
                            },
                            "3": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "4": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "5": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "6": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "7": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "8": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "9": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            },
                            "10": {
                                "error2char": "A0",
                                "timestamp": 1767790586,
                                "error4char": "8000"
                            }
                        },
                        "equipmentControllerSettings": {},
                        "eqcStageThreeBacksupChannels": {
                            "1": 0,
                            "2": 0,
                            "3": 0,
                            "4": 0
                        },
                        "eqcUpdatedLocally": {
                            "1": false,
                            "2": false,
                            "3": false,
                            "4": false
                        },
                        "mhk2Settings": {
                            "auto": {
                                "owner": "none",
                                "status": "inactive",
                                "heatSetpoint": null,
                                "coolSetpoint": null
                            },
                            "connected": {
                                "thermostat": false,
                                "thermostatBattery": "unset",
                                "outdoorAir": false,
                                "outdoorAirBattery": "unset",
                                "indoorAir": false,
                                "indoorAirBattery": "unset"
                            },
                            "dr": {
                                "override": false,
                                "event": "none"
                            },
                            "hold": {
                                "adapter": {
                                    "cancelMHK2": false,
                                    "endTime": 0
                                },
                                "mhk2": {
                                    "cancelAdapter": false,
                                    "endTime": 0
                                }
                            },
                            "info": {
                                "model": "",
                                "serial": "",
                                "firmware": ""
                            },
                            "schedule": {
                                "owner": "adapter",
                                "enabled": "disabled"
                            },
                            "status": {
                                "outdoorTemp": 0,
                                "outdoorHumid": null,
                                "indoorHumid": null
                            }
                        },
                        "acoilSettings": {
                            "isAcoil": false,
                            "inputs": {
                                "humidistat": false,
                                "ervSwitch": false,
                                "floatSwitchWet": false
                            },
                            "outputs": {
                                "w1": false,
                                "w2": false,
                                "y": false,
                                "g": false,
                                "erv": false,
                                "humidifer": false,
                                "heartbeat": false
                            },
                            "humidifier": {
                                "targetPcr": 0,
                                "source": null,
                                "enable": false
                            },
                            "erv": {
                                "mode": "classic"
                            },
                            "ytoo": {
                                "fan": false,
                                "humidifier": false,
                                "erv": false
                            },
                            "cbp": 0,
                            "oat": 0,
                            "bpcr": "off",
                            "ebp": false,
                            "fDelay": 0
                        },
                        "autoDrySettings": {
                            "isAutoDry": false,
                            "enable": false,
                            "targetHumid": 35,
                            "overcool": 1.5,
                            "offset": 4,
                            "active": false
                        },
                        "kumoSensorSettings": {
                            "_uuid": 0,
                            "_humidity": 0,
                            "battery": null,
                            "rssi": null,
                            "temperature": null,
                            "txPower": null,
                            "lastUpdated": "2026-02-20T00:51:08.713Z"
                        },
                        "systemChangeoverSettings": {
                            "masterZone": {
                                "minRuntime": 20,
                                "maxStandby": 180,
                                "disable": "notset",
                                "activeMode": null,
                                "durActive": null,
                                "durInactive": null
                            },
                            "priority": 1
                        },
                        "programEventSettings": {
                            "1": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "2": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "3": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "4": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "5": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "6": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "7": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:15.668817",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "8": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "9": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "10": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "11": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "12": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "13": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "14": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:16.804853",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "15": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "16": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "17": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "18": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "19": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "20": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "21": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:17.950514",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "22": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
                                "time": "0000",
                                "active": false,
                                "lastUpdated": "2026-01-14 17:00:18.768195",
                                "settings": {
                                    "spCool": null,
                                    "spHeat": null,
                                    "vaneDir": "auto",
                                    "fanSpeed": "auto",
                                    "mode": "heat"
                                }
                            },
                            "23": {
                                "inUse": false,
                                "optimalStart": false,
                                "day": null,
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                        "_isRespondingLocally": null,
                        "_prohibitsChanged": 0
                    }
                }
            }
        ],
        "lastScheduleChange": 0,
        "lastUpdate": 1775493776453,
        "v1.2+": 1,
        "version": 343,
        "zoneTable": {}
    },
    "no device token",
    {
        "userDetails": {
            "id": "some-uuid-user-id-1",
            "firstName": "Anthony",
            "lastName": "Smith",
            "phone": "my-phone-number",
            "email": "email@example.com",
            "IsPersonAccount": true
        },
        "siteDetails": [
            {
                "some-uuid-site-id-1": {
                    "address": "my-address",
                    "address2": "my-address",
                    "city": "my-city",
                    "state": "my-province",
                    "zip": "my-postal",
                    "country": "Canada",
                    "contractor": null
                }
            }
        ]
    }
]

I noticed that the address key is absent from the JSON response compared to the example responses in this repository and I'm not sure how to force update that value. The devices are connected to my Wi-Fi and seem to work fine through the app.

Looking through the settings on my phone, all devices are reporting "No signal to Wi-Fi" even though they're on the same network, and able to report data. I'm wondering if there's something I've misconfigured, or if the Canadian API has maybe disabled local connections?

Anywho, that's where I left off. Any input is greatly appreciated.

[dlarrick]

I would highly recommend setting a pinned / reserved local IP for each indoor unit (in your router settings, or whatever is doing DHCP in your network).

The address key being absent is not unexpected. In the US, the database behind the v2 API seems to be not being updated, and is often missing the address.

If you capture that JSON response in a file, insert the addresses where they're supposed to be, and load & supply that JSON as the kumo_dict param to KumoCloudAccount, I'll be curious to see how far that gets you.

Or if you use your modified pykumo library in HomeAssistant, it may discover your units' addresses via DHCP snooping. Look at the code in py_kumo_discovery.py to see how it's processing candidate IP addresses.

If any of this works, we can figure out a way to get at the country in HA and pass it in to pykumo.

[arilence]

If you capture that JSON response in a file, insert the addresses where they're supposed to be, and load & supply that JSON as the kumo_dict param to KumoCloudAccount, I'll be curious to see how far that gets you.

Awesome, thanks for the nudge in the right direction.

Fortunately I already had the kumo devices setup as fixed IPs over DHCP, and after manually setting the address key it works 👍

>>> from pykumo import KumoCloudAccount
>>> import json
>>> with open('response.json', 'r') as f:
...     kumo_dict = json.load(f)
...
>>> accountv2 = KumoCloudAccount(username="email@example.com", password="my-password", kumo_dict=kumo_dict)
>>> kumos = accountv2.make_pykumos()
>>> unit = kumos['Bedroom']
>>> unit.update_status()
True
>>> unit.set_mode("cool")
{'r': {'indoorUnit': {'status': {'mode': 'off'}}}}

So to summarize, the only changes I needed to make were the api endpoint url https://mesca-prod.kumocloud.com/login/v2 and the json response needed a manually set address on each device: data[2].children[0].zoneTable["device-serial"].address = "xxx.xxx.xxx.xxx"

[MetaUser-cloud]

With the latest pre-release, I see that v2 has been removed entirely. I assume this means that pykumo (and thus hass-kumo) is now completely incompatible with Canadian devices?

Did anyone manage to get older versions of hass-kumo/pykumo working for Canadian devices? I'm wondering how feasible it would be to fork/create an integration just for Canada.

[dlarrick]

If you have or are able to create a kumo_cache.json and set prefer_cache=True, the newest version won't talk to any cloud endpoints at all unless something goes wrong.

So if it's true that local control is working, that's a path forward.

I would accept patches to pykumo to allow it to create a kumo_cache with info Canadian servers, but I won't do this work myself because I have no way to test it. hass-kumo in HomeAssistant could then pass the country code into pykumo so it knows which to use.

[MetaUser-cloud]

I was able to replicate arilence's experience above getting pykumo to talk to my device, but I haven't had time to try hacking things to get hass-kumo to work. The need to edit pykumo in the host OS stopped me.

Speaking of which - why not give pykumo more options that can be set in hass-kumo? ie. keep things the same if not specified, but allow URL, version, and IP address to be passed to pykumo. All the Canada specific stuff could then be localized in hass-kumo. Specifying the IP address would also let the DHCP snooping be skipped.... which presumably doesn't work anyway for devices (like mine) on a different subnet.

[MetaUser-cloud]

After some stumbling, trying to figure out how to edit pykumo (and getting pykumo back to 0.4.2).... I succeeded. Changing the endpoint in pykumo - and that's the only change - got hass-kumo to pick up the device, once I gave it the IP address.

[MetaUser-cloud]

I can confirm that things still work after setting up with the old version with prefer_cache=true, then moving to the new version.

I'll list the steps I followed for any other Canadians who manage to find this page:

1. Setup the Kumo Cloud app, and ensure that your device is controllable via it. I had to create a separate WLAN - with internet access - for it, as it wouldn't work with my normal password with special characters; a 30 character alphanumeric one did work.
   1b) Ensure that it has a reserved IP address in your DHCP settings. Ping it from your normal LAN to make sure it works
2. Install HACS if not already installed
3. Install hass-kumo and reboot home assistant
4. Downgrade hass-kumo to 0.4.5 (see: https://community.home-assistant.io/t/how-do-i-down-grade-a-hacs-loaded-custom-integration/683859)
5. Enable SSH access into the host OS (see: https://developers.home-assistant.io/docs/operating-system/debugging/)
6. SSH into the host OS, and access the docker container by typing: docker exec -it homeassistant /bin/bash
7. Downgrade pykumo to 0.4.2 by typing pip install pykumo==0.4.2
8. Edit py_kumo_cloud_account.py in /usr/local/lib/python3.14/site-packages/pykumo and replace self._url = "https://geo-c.kumocloud.com/login" with self._url = "https://mesca-prod.kumocloud.com/login/v2"
9. Follow the Kumo configuration steps to add your device to HA. prefer_cache must be set to true. You may need to provide an IP address for the device, particularly if you have it on a separate VLAN as I did.
10. Verify that your device can be controlled via HA.
11. Update hass-kumo to the latest version and reboot. It should still function.

On caveat: my unit at least (MSZ-FX) isn't particularly good about reporting status. HA reports it as "cooling" as long as it is in cool mode and on. So it can't be used to determine how long it's actually cooling, as opposed to just running the fan. The current temperature also updates in 0.5C steps only. Additionally, it cools about 1C less than the set point. For example, mine is set to 23.5C, but maintains a temperature between 22.2-23.0, according to an independent thermometer. It's own temperature ranges between 22 and 23. This is the same behaviour as the kumo cloud app.

[blemelin]

Fellow Canadian here. I can confirm this workaround works. Thank you very much.