"Unexpected Error" while trying to add the integration

[pocho015]

Device model name

Granary Feeder

Device model number

PLAF103

Device type

Feeder

What is the issue?

Im trying to login in HA to the integration but Im getting an "Unexpected error".

Troubleshooting

Im already using a secondary account, and I made sure to change the password to be 15 characters long with no special characters. I also tested with 2 different accounts, my main one and the secondary one, same error.

Home Assistant Logs

Logger: custom_components.petlibro.config_flow
Source: custom_components/petlibro/config_flow.py:125
integration: PETLIBRO (documentation, issues)
First occurred: 11:31:14 PM (7 occurrences)
Last logged: 11:58:37 PM

Unexpected exception during validation: Login attempt failed: Code: 1101, Message: MEMBER_NOT_EXIST
Traceback (most recent call last):
  File "/config/custom_components/petlibro/api.py", line 211, in login
    data = await self.session.request("POST", "/member/auth/login", json={
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<10 lines>...
    })
    ^^
  File "/config/custom_components/petlibro/api.py", line 111, in request
    raise PetLibroAPIError(f"Code: {data.get('code')}, Message: {data.get('msg')}")
custom_components.petlibro.exceptions.PetLibroAPIError: Code: 1101, Message: MEMBER_NOT_EXIST

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/config/custom_components/petlibro/config_flow.py", line 125, in _validate_input
    self.token = await api.login(self.email, self.password)
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/petlibro/api.py", line 234, in login
    raise PetLibroAPIError(f"Login attempt failed: {e}")
custom_components.petlibro.exceptions.PetLibroAPIError: Login attempt failed: Code: 1101, Message: MEMBER_NOT_EXIST

[jjjonesjr33]

@pocho015 What region did you create your account in on the app?

[pocho015]

Colombia I think. Should I try with a US account? I was not aware this could affect it.

[pocho015]

Ok, I created a US account and Im getting the same error, any ideas here?

[pckeller29]

Hi
I don't know if this will help you but I had the same issue. I managed to add the integration by changing my password to 15 characters with only letters and digits. My region was set to Europe when I created the account and I didn't change it.
Good luck

[jasonbwilliams]

I'm getting this same error. I am using a US account and my password is 15-digit alphanumeric. This is an account I shared from my app and when I login to the app as this user, the device is there.

[jjjonesjr33]

@pocho015, @pckeller29, & @jasonbwilliams make sure you look over the Account Management and PetLibro Password Limitation in the wiki.

From what I’ve noticed, creating an account on the app is completely separate from their web domains. It looks like no matter which region you pick, as long as you create the account through the app, it lets you access the API.

P.S: Make sure you are going through the Petlibro app, and not the Petlibro Lite App.