[Region]: Switzerland addition

[andreasfromch]

What happened ?

Hi,
after adding the integration and entring my credentials I get an "Unexpected error". I'm located in Switzerland therefore not in the US region. Is it possible that that's the problem? I not is there anything I can try?
Thanks for any Help
Andreas

Relevant log output

Unexpected error

[jjjonesjr33]

@andreasfromch At this moment, only the US region is available. However if I am able to find the information/api for the other regions I can program them in.

One thing to try in the meantime would be to create a US account and see about adding the device to it and try logging in via that method.

[C4-Dimitri]

To be honest - i have not seen any requirement for creating any specific regioned account. mine is set to Europe/UK and working just fine with US selected. i doubt your issue is related to region.

are you sure your account is set up for the normal Petlibro app, and not the Tuya one?

[jjjonesjr33]

@C4-Dimitri you know I forgot about the Tuya app/version. One thing though I would think we could still somehow access that via this with logging in since we are pulling from the api. Unless that is more a local only type setup.

[andreasfromch]

Thanks for the hint! I’ve just created a new account with “US selected”. Now everything works great. Thanks again!