Bug Report: Chronopost Tracker stuck as "In Transit" despite delivery events

[Flo-Ride (flo-ride)]

Description

There is an issue with the Chronopost tracker where the shipment status remains "In Transit" and the delivered flag stays false, even when the tracking events explicitly indicate that the package has been successfully delivered.

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Context

• Version: v2026.1.21 (potentially earlier versions as well).
• Carrier: Chronopost.
• Observed Behavior: The global status is not synchronized with the latest delivery events.

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Expected Behavior

When a "Delivered" event (or equivalent) is received from the Chronopost API, the Karrio tracker status should be updated to delivered and the delivered boolean should be true.

Actual Behavior

• Status: Always in_transit.
• Delivered Flag: Always false.
• Events: Showing delivery details correctly, but not triggering a status change.

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Steps to Reproduce

1. Query a Chronopost tracking number that has already been delivered.
2. Observe the status and delivered fields in the Karrio API response.
3. Compare these fields with the list of events returned in the same payload.

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[Flo-Ride (flo-ride)]

I could provide the up to date Chronopost API documentation if needed

[Dan (danh91)]

Hi Flo-Ride (@flo-ride) ,
Apologies for the delayed answer here.
It would be amazing if you could share with us the timeline responses data for the requests to the Chronopost API.
Please anonymise the data but sharing those XML responses would help a lot.

Thanks

[Flo-Ride (flo-ride)]

Hi don't worry :D, here is a response from Chronopost

POST https://ws.chronopost.fr/tracking-cxf/TrackingServiceWS

Request:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:cxf="http://cxf.tracking.soap.chronopost.fr/">
<soapenv:Body>
<soapenv:trackSkybillV2>
<language>fr_FR</language>
<skybillNumber>XN123456789</skybillNumber>
</soapenv:trackSkybillV2>
</soapenv:Body>
</soapenv:Envelope>

Response

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<ns2:trackSkybillV2Response xmlns:ns2="http://cxf.tracking.soap.chronopost.fr/">
<return>
<errorCode>0</errorCode>
<listEventInfoComp>
<events>
<code>DC </code>
<eventDate>2026-03-30T00:00:00+02:00</eventDate>
<eventLabel>Colis en cours de préparation chez l'expéditeur</eventLabel>
<highPriority>true</highPriority>
<NPC>   </NPC>
<officeLabel>Web Services</officeLabel>
<zipCode>     </zipCode>
<infoCompList>
<name>Numéro partenaire</name>
<value>GEO/XN987654321</value>
</infoCompList>
</events>
<skybillNumber>XN123456789FR</skybillNumber>
</listEventInfoComp>
</return>
</ns2:trackSkybillV2Response>
</soap:Body>
</soap:Envelope>

Kario

{
  "carrier_id": "chronopost-1",
  "carrier_name": "chronopost",
  "delivered": false,
  "events": [
    {
      "code": "CREATED",
      "date": "2026-03-30",
      "description": "Shipment label created",
      "status": "created",
      "time": "08:34 AM",
      "timestamp": "2026-03-30T08:34:49.911Z"
    },
    {
      "code": "DC ",
      "date": "2026-03-30",
      "description": "Colis en cours de préparation chez l'expéditeur",
      "location": "Web Services",
      "time": "00:00 AM"
    }
  ],
  "id": "trk_1234567890abcdef",
  "info": {
    "carrier_tracking_link": "https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN123456789FR",
    "customer_name": "M John Doe",
    "shipment_destination_country": "FR",
    "shipment_destination_postal_code": "75002",
    "shipment_origin_country": "FR",
    "shipment_origin_postal_code": "75002",
    "shipment_package_count": "1",
    "shipment_service": "CHRONOPOST 13",
    "shipping_date": "2026-03-30T10:00",
    "source": "api"
  },
  "meta": {
    "carrier": "chronopost",
    "ext": "chronopost",
    "request_id": "req_112233445566778899XX"
  },
  "metadata": {},
  "object_type": "tracker",
  "status": "in_transit",
  "test_mode": false,
  "tracking_number": "XN123456789FR"
}

When i look at the docs Code i think:

Statut Karrio	Chronopost Code
pending	AC, DB, DC, DE, EA, EC, PH
in_transit	BA, E, ED, EE, EI, G, I1, I2, I9, IX, L, O, SC, SE, SF, SI, SJ, ST, SV, T, TI, TO, TP, TS
delivered	D, D1, D2, D6, D7, RG, RI, TT, U, VC, WD, Y
delivery_delayed	A, A1, A2, AT, BW, CR, DS, HD, I, IA, IS, LW, RA, RD, RT, S, W, ZA, ZC, ZI, ZS, ZT
delivery_failed	CA, CO, FI, IN, N, NA, NL, P, PA, PR, Q, R, UN
exception	AN, BD, DD, DF, DO, DR, ER, FC, FD, KC, LC, LR, LT, NN, PT, RF, RL, RO, RR, VO
unknown	AB, AR, AS, CD, CP, CT, CV, DT, DV, DY, FA, GC, H, IC, IM, IV, K, M, MD, NC, OD, RB, RC, RV, SK, SM, SO, SR, TE, TR, V, VD, Z, ZD