issue-support-label.yml

# Copyright 2020 New Relic Corporation. All rights reserved.
# SPDX-License-Identifier: Apache-2.0
#

name: issue-support-label

on:
  issues:
    types:
      - labeled

jobs:
  support-response:
    if: github.event.label.name == 'support' && github.event.issue.state == 'open'
    uses: ./.github/workflows/issue-comment.yml
    secrets:
      token: ${{ secrets.ISSUE_BOT_TOKEN }}
    with:
      issue-number: ${{ github.event.issue.number }}
      message: >
        This issue has been identified as requiring additional information to debug.
        Due to the potentially sensitive nature of the information we may have to collect,
        such as PHPInfo and Debug Logs, please follow [these steps](https://docs.newrelic.com/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal/#file-ticket)
        to create a support case, where a member of our New Relic Support Team will work 
        with you to gather the necessary information securely and help debug your issue.

        If your subscription level does not include technical support, the 
        other option available to customers is to use New Relic’s community support channel: [Explorers Hub](https://forum.newrelic.com/s/). From there, a member of our New Relic Support Team will work 
        with you to gather the necessary information securely and help debug your issue.
        For all available options on how to get support, please see [these resources](https://docs.newrelic.com/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal/).