Bring back Zend 1 support please

[jardayn]

Zend 1 support was deleted a year ago. We will still need it for a ~year. We're a big customer.
Can we have it back, please?

[cpearcey]

Hi @jardayn

Thank you for reaching out and sharing the context regarding your need for Zend 1 support.

At this time, we are unable to restore native Zend 1 support within the agent. Because this involves a request for a previously deprecated feature, the best path forward is to coordinate through your Account Representative. They are best equipped to advocate for your needs and explore potential solutions for large-scale requirements.

Finding your Account Rep: If you aren’t sure who your representative is, please let me know your company name, and I would be happy to help you get connected with the right person.

Technical Recommendations: In the meantime, while native Zend 1 instrumentation is no longer present, you are not completely without visibility:

• Generic Telemetry: The agent should still report telemetry for your application; however, please note that spans will appear as generic rather than specifically named for Zend 1 components.
• Manual Instrumentation: For the specific functions or workflows you care about most, we recommend using PHP custom instrumentation.
• Custom Events: You can also use newrelic_record_custom_event to capture specific data points critical to your business logic.

We appreciate your partnership and want to ensure you have the visibility you need while we navigate this through the appropriate account channels.