[Bug]: Move to Trash Feature Not Working in Nextcloud Client on Ubuntu 22.04/24.04 (v3.17.0daily & v3.16) - Files Permanently Deleted

[NoName1311]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

The moveToTrash feature in the Nextcloud client (versions 3.17.0daily and 3.16) on Ubuntu 22.04 and 24.04 is not functioning as expected. Instead of moving files to trash, files are permanently deleted when attempting to delete them.

Steps to reproduce

1. Install the Nextcloud client (version 3.17.0daily or 3.16) on Ubuntu 22.04 or 24.04.
2. Activate the move to trash option in the Nextcloud client settings.
3. Sync your Nextcloud account with the client.
4. Delete a file from the Nextcloud web interface or another device (e.g., mobile app, tablet, or another computer).
5. Sync the client and observe that the deleted file does not appear in the trash, and is instead permanently deleted.

Expected behavior

When a file is deleted from the Nextcloud web interface or another device, it should appear in the trash on the client side and not be permanently deleted.

Which files are affected by this bug

All files, regardless of the method of deletion (web interface, other devices, or client), are affected by this bug

Operating system

Linux

Which version of the operating system you are running.

Ubuntu 22.04 / 24.04

Package

Distro package manager

Nextcloud Server version

31.0.7

Nextcloud Desktop Client version

3.17.0daily (Ubuntu)

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 3.4.2 to 3.4.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

Additional info

No response

[mgallien]

did you enable the appropriate setting ?

[NoName1311]

Yes, the option is set. Everything was working for a long time. I haven’t changed anything, except updating the server and client. However, I noticed a few days ago that the feature is no longer working on three devices.

Below is my client configuration from ~/.config/Nextcloud/nextcloud.cfg.
This is almost identical on all devices.

[General]
chunkSize=262144000
clientVersion=3.17.0-20250813.142751.55f04ef44-1.0~jammy1
confirmExternalStorage=true
crashReporter=true
desktopEnterpriseChannel=daily
isVfsEnabled=false
launchOnSystemStartup=false
logToTemporaryLogDir=false
monoIcons=false
moveToTrash=true
newBigFolderSizeLimit=500
notifyExistingFoldersOverLimit=false
optionalServerNotifications=true
promptDeleteAllFiles=false
showCallNotifications=true
showChatNotifications=true
stopSyncingExistingFoldersOverLimit=false
timeout=900
useNewBigFolderSizeLimit=true

[Accounts]
...

[mgallien]

Yes, the option is set. Everything was working for a long time. I haven’t changed anything, except updating the server and client. However, I noticed a few days ago that the feature is no longer working on three devices.

Below is my client configuration from ~/.config/Nextcloud/nextcloud.cfg. This is almost identical on all devices.

[General] chunkSize=262144000 clientVersion=3.17.0-20250813.142751.55f04ef44-1.0~jammy1 confirmExternalStorage=true crashReporter=true desktopEnterpriseChannel=daily isVfsEnabled=false launchOnSystemStartup=false logToTemporaryLogDir=false monoIcons=false moveToTrash=true newBigFolderSizeLimit=500 notifyExistingFoldersOverLimit=false optionalServerNotifications=true promptDeleteAllFiles=false showCallNotifications=true showChatNotifications=true stopSyncingExistingFoldersOverLimit=false timeout=900 useNewBigFolderSizeLimit=true

[Accounts] ...

@NoName1311 I now realize that you use a community provided custom build not supported by us
can you please test with the official AppImage package and check if you reproduce the issue with the latest 3.17.1 release ?

[NoName1311]

Please excuse my late reply. I have tried the official AppImage package, but the same issue persists.

[mgallien]

@NoName1311 can you check the client logs for any entry having this id: nextcloud.sync.propagator.localremove
the entry would start with move to trash failed