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This is a common issue, but there isnt one solution. Please review these FAQs. In particular, I would recommend checking these 2 common issues:

  1. Check the security group for EKS cluster. Does it allow the VPC of where the runs-on runners are deployed?
  2. Check network connectivity. Can the VPC of the runs-on runners reach the VPC of the EKS cluster across accounts? How about reverse?

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milldr
May 19, 2025
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Answer selected by osterman
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