Shipping status regarding order for OpenPaper L

[jodapf]

Hi everyone,

First of all, thank you for this amazing open-source project! I love the concept of the OpenPaper displays and am really looking forward to getting my hands on one.

I am reaching out here because I ordered and paid for an OpenPaper L back on January 13, 2026. According to the initial estimation, delivery was expected around spring, but unfortunately, I haven't received the package or a shipping update yet.

I tried contacting the support team via email a while ago but haven't received a reply, which is why I am trying my luck here. I completely understand that hardware startups and sourcing components can be incredibly challenging and cause unexpected delays.

Could someone from the team please check the status of my order?

Thank you so much for your time and your hard work on this project!

Best regards,
Joachim Dampz

[Utzel-Butzel]

Hi @jodapf First of all I'm really sorry for the delay we have!

We are currently doing the final assembly and are most likely to ship your device next week. Also sorry for missing your message. We've updated our support system and lost track of your message (btw. we use Chatwoot, which is also a great Open Source project).

You can also find some additonal infos about the status here: https://paperlesspaper.de/en/blog/openpaper-l-delay

Best regards and sorry again from Dreden!
Robert

[jodapf]

Hi Robert,

thank you for the information and the honest answer. I have no problem with delays as long as they are communicated. Especially because there is currently a very difficult situation for buying hardware for your device.

Unfortunately I haven't read your blog yet. I wrote several emails in the past few weeks and didn't receive a reply, so I was very worried I had fallen for a fake shop.

I am very excited about the product and look forward to receive it.

Best regards from the northern Black Forest,
Joachim