Update qualtrics-faq.qmd

Author: olindensen77

topics/qualtrics-faq.qmd

@@ -5,11 +5,11 @@ categories: [Tools]
 
 ## Login & Account Status
 
-1]	I cannot login, I received an error message stating that my password is incorrect. I tried to request a password reset but it does not work. How do I access my account? rrrr
+#### I cannot login, I received an error message stating that my password is incorrect. I tried to request a password reset but it does not work. How do I access my account? rrrr
 
 A: Other login method than [Vrije Universiteit SSO] is been used. Go to the login page at  [https://vuamsterdam.eu.qualtrics.com], choose: [Vrije Universiteit SSO] and  Log in with your VU account credentials (e-mail address and password).
 
-"2."	I cannot login, I received an error message “account is disabled”. How do I access my account? xxx
+2] I cannot login, I received an error message “account is disabled”. How do I access my account? xxx
 
 A: Security  settings are in place which set an user account to [Status: Disabled] when a certain inactivity threshold is reached. A disabled account status does not affect its data. Please contact the RDM Support Desk at rdm@vu.nl to have your accounts re-enabled.