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Copy file name to clipboardExpand all lines: content/dev/web_api/v3/global_search.md
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@@ -7,7 +7,7 @@ may be outdated in the meantime. Thanks for your understanding.</p>
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The [Zotero Web API](dev/web_api/v3/) provides an interface to search aggregated metadata from the full corpus of public items stored on zotero.org.
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*Global search is currently in beta, with restricted public access. If you would like to test global search, you can email [support@zotero.org](mailto:/mailto/support@zotero.org) to request access.*
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*Global search is currently in beta, with restricted public access. If you would like to test global search, you can email [support@zotero.org](mailto:support@zotero.org) to request access.*
Copy file name to clipboardExpand all lines: content/kb/debugging_broken_documents.md
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@@ -22,7 +22,7 @@ If you can insert citations into a new, empty Word document but get an error usi
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12. While debugging, if you are using Fields mode in the Word plugin, it may help to display field codes rather than formatted text. To do this, press Alt/Option-F9 (or Alt/Option-Fn-F9) in Word.
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13.**Isolate the problematic citations.** In the copy of your document, delete half of the contents at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. Repeat the halving process on the section that fails, or pick one at random if both do. Continue this until you find the smallest possible section, ideally with a single citation, that must be present for the problem to occur. Remove the isolated citations from the original document and the problem should go away (unless there are multiple broken citations, in which case you'll need to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition identify the problem.**
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If you encounter a broken document, please create a new thread in the [Zotero Forums](/forum) so we can attempt to fix the issue. Include a [Report ID](reporting_problems#provide_a_report_id) from Zotero, your operating system and Word versions, and the steps you've taken to try to fix the error. You should also send the document excerpt from the final step and a link to your forum thread to [support@zotero.org](mailto:/mailto/support@zotero.org) so that we can try to reproduce the problem.
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If you encounter a broken document, please create a new thread in the [Zotero Forums](/forum) so we can attempt to fix the issue. Include a [Report ID](reporting_problems#provide_a_report_id) from Zotero, your operating system and Word versions, and the steps you've taken to try to fix the error. You should also send the document excerpt from the final step and a link to your forum thread to [support@zotero.org](mailto:support@zotero.org) so that we can try to reproduce the problem.
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## Google Docs
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6. If the document has a bibliography, delete it and check if you still get the error.
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7.**Isolate the problematic citations.** In the copy of your document, delete half of the contents at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. Repeat the halving process on the section that fails, or pick one at random if both do. Continue this until you find the smallest possible section, ideally with a single citation, that must be present for the problem to occur. Remove the isolated citations from the original document and the problem should go away (unless there are multiple broken citations, in which case you'll need to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition identify the problem.**
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If you encounter a broken document, please create a new thread in the [Zotero Forums](/forum) so we can attempt to fix the issue. Include a [Debug ID](debug_output) from the Zotero for reproducing the problem and the steps you've taken to try to fix the error. You should also make a sharing link for the document excerpt from the final step and email it to [support@zotero.org](mailto:/mailto/support@zotero.org) with a link to your forum thread so that we can try to reproduce the problem.
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If you encounter a broken document, please create a new thread in the [Zotero Forums](/forum) so we can attempt to fix the issue. Include a [Debug ID](debug_output) from the Zotero for reproducing the problem and the steps you've taken to try to fix the error. You should also make a sharing link for the document excerpt from the final step and email it to [support@zotero.org](mailto:support@zotero.org) with a link to your forum thread so that we can try to reproduce the problem.
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## LibreOffice
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10. While debugging, if you are using Reference Marks mode in the LibreOffice plugin, it may help to display field codes rather than formatted text by pressing Ctrl-F9.
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11.**Isolate the problematic citations.** In the copy of the document, delete half of the contents at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. Repeat the halving process on the section that fails, or pick one at random if both do. Continue this until you find the smallest possible section, ideally with a single citation, that must be present for the problem to occur. Remove the isolated citations from the original document and the problem should go away (unless there are multiple broken citations, in which case you'll need to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition identify the problem.**
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If you encounter a broken document, please create a new thread in the [Zotero Forums](/forum) so we can attempt to fix the issue. Include a [Report ID](reporting_problems#provide_a_report_id) from Zotero, your operating system and LibreOffice versions, and the steps you've taken to try to fix the error. You should also send the document excerpt from the final step and a link to your forum thread to [support@zotero.org](mailto:/mailto/support@zotero.org) so that we can try to reproduce the problem.
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If you encounter a broken document, please create a new thread in the [Zotero Forums](/forum) so we can attempt to fix the issue. Include a [Report ID](reporting_problems#provide_a_report_id) from Zotero, your operating system and LibreOffice versions, and the steps you've taken to try to fix the error. You should also send the document excerpt from the final step and a link to your forum thread to [support@zotero.org](mailto:support@zotero.org) so that we can try to reproduce the problem.
Copy file name to clipboardExpand all lines: content/privacy.md
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@@ -110,4 +110,4 @@ We may update our privacy policies over time. Up-to-date information, including
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## Questions
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If you have any questions or concerns regarding Zotero’s privacy policies, please ask us in the [Zotero Forums](https://forums.zotero.org) or email [privacy@zotero.org](mailto:/mailto/privacy@zotero.org).
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If you have any questions or concerns regarding Zotero’s privacy policies, please ask us in the [Zotero Forums](https://forums.zotero.org) or email [privacy@zotero.org](mailto:privacy@zotero.org).
Copy file name to clipboardExpand all lines: content/storage_faq.md
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@@ -22,7 +22,7 @@ Various payment methods are supported, including all major credit and debit card
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In addition to credit and debit cards, there are several other payment methods common in specific regions that can be used. If purchasing from the EU, you can choose to make your payment in Euro in the payment dialog which will enable several EUR specific payment methods.
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If you can't use any of the supported payment methods or you encounter problems after trying to pay via your [storage settings page](/settings/storage), please send an email to [storage@zotero.org](mailto:/mailto/storage@zotero.org) and describe the issue you're having.
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If you can't use any of the supported payment methods or you encounter problems after trying to pay via your [storage settings page](/settings/storage), please send an email to [storage@zotero.org](mailto:storage@zotero.org) and describe the issue you're having.
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For individual storage purchases we're unlikely to be able to make immediate changes, but we can consider supporting additional payment methods in the future.
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### My organization is exempt from sales tax in our state. How do I apply that to my subscription?
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For Lab or Institution subscriptions, you can email us at [storage@zotero.org](mailto:/mailto/storage@zotero.org) with a copy of your sales tax exemption certificate or other relevant documentation. Note that this must be done before a purchase is made.
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For Lab or Institution subscriptions, you can email us at [storage@zotero.org](mailto:storage@zotero.org) with a copy of your sales tax exemption certificate or other relevant documentation. Note that this must be done before a purchase is made.
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Individual Zotero storage subscriptions are intended for sales to individuals. We're not able to manage sales tax exemptions for individual storage subscriptions.
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