Customer Success TTV Platform

A Customer Success SaaS platform designed to help Customer Success teams accelerate onboarding, improve customer adoption, and reduce Time-to-Value (TTV) through structured onboarding management and proactive customer success workflows.

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Project Vision

Help Customer Success teams identify onboarding risks early, improve customer adoption, and drive faster business outcomes through milestone tracking, onboarding visibility, and customer health insights.

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Customer Journey

flowchart TD

A[Customer Created]
--> B[Kickoff Call]
--> C[Onboarding Plan Created]
--> D[Milestone Tracking]
--> E[Product Adoption]
--> F[Time-to-Value Achieved]
--> G[Health Monitoring]
--> H[Renewal and Expansion]

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Status

✅ Sprint 3 Completed – Customer CRUD Operations

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Current Sprint

Sprint 4 – Customer Onboarding Management 🚧

Planned Deliverables

• Onboarding Plan APIs
• Customer Onboarding Assignment
• Milestone Management
• Onboarding Timeline Tracking
• Onboarding Status Updates
• Swagger API Testing

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Completed: Sprint 0 – Product Discovery & Planning ✅

Deliverables

• Product Requirements Document (PRD)
• Customer Personas
• Customer Journey Mapping
• MVP Feature Prioritization
• Product Roadmap

Key Personas

• Customer Success Manager
• Customer Success Director
• Enterprise Customer

MVP Scope

• Customer Management
• Onboarding Plan Management
• Milestone Tracking
• Time-to-Value Tracking
• Customer Dashboard

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Completed: Sprint 1 – Solution Design & Backend Foundation ✅

Deliverables

• System Architecture
• Database Schema Design
• API Design
• FastAPI Backend Initialization
• Backend Project Structure
• Environment Configuration
• Interactive API Documentation (Swagger UI)

Backend Foundation

• FastAPI
• PostgreSQL
• SQLAlchemy
• Python Virtual Environment
• REST API Foundation
• Swagger / OpenAPI Documentation

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Documentation

Product Discovery

• Product Requirements Document
• Customer Personas
• Customer Journey Map
• MVP Features & Roadmap

Solution Design

• System Architecture
• Database Schema
• API Design

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Project Structure

customer-success-ttv-platform

assets/
└── diagrams/

backend/
├── app/
├── venv/
├── requirements.txt
├── .env.example
└── .gitignore

database/

docs/
├── PRD.md
├── personas.md
├── user-journey.md
├── mvp-features.md
├── system-architecture.md
├── database-schema.md
└── api-design.md

frontend/

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Completed: Sprint 2 – Customer Management Backend ✅

Deliverables

• PostgreSQL Integration
• SQLAlchemy Database Models
• Customer API
• Create Customer Endpoint
• Customer Validation using Pydantic
• Dependency Injection
• Database Persistence
• Swagger API Testing

Technologies Used

• FastAPI
• PostgreSQL
• SQLAlchemy ORM
• Pydantic
• Swagger UI / OpenAPI
• Git
• GitHub

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Completed: Sprint 3 – Customer CRUD Operations ✅

Deliverables

• Get Customer by ID API
• Get All Customers API
• Update Customer API
• Delete Customer API
• Complete CRUD Operations
• SQLAlchemy Query Operations
• PostgreSQL CRUD Persistence
• Swagger API Testing

Technologies Used

• FastAPI
• PostgreSQL
• SQLAlchemy ORM
• Pydantic
• Swagger UI / OpenAPI
• Git
• GitHub

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Product Roadmap

Phase 1 – MVP

• Customer Management
• Onboarding Plans
• Milestone Tracking
• Time-to-Value Dashboard

Phase 2

• Customer Health Score
• Risk Alerts
• Adoption Analytics

Phase 3

• AI Customer Success Assistant
• Executive Reporting
• Expansion Opportunity Tracking

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Long-Term Goal

Build a production-ready Customer Success platform capable of helping SaaS organizations improve onboarding efficiency, increase product adoption, reduce churn risk, and accelerate customer value realization.