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[Docs] Add FAQ section on importing photos from other cloud services#9795

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[Docs] Add FAQ section on importing photos from other cloud services#9795
Shanthy17 wants to merge 1 commit intomainfrom
claude/add-cloud-sync-faq-l1v0s

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@Shanthy17 Shanthy17 commented Mar 26, 2026

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Co-Authored-By: Claude <noreply@anthropic.com>
@Shanthy17 Shanthy17 changed the title Add FAQ section on importing photos from other cloud services [Docs] Add FAQ section on importing photos from other cloud services Mar 26, 2026
@Shanthy17 Shanthy17 requested a review from setalp March 26, 2026 07:01
@Shanthy17 Shanthy17 enabled auto-merge March 26, 2026 07:01
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### I have photos on my phone and also photos autosynced from my phone to a cloud storage. How do I upload all these photos to Ente without duplicates? {#prevent-duplicates-cloud-sync}

Ente detects duplicates by identical hash, file name and creation time. If your
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P2 Badge Correct duplicate criteria in cloud-migration FAQ

Update this sentence to match the platform behavior documented in docs/docs/photos/features/backup-and-sync/duplicate-detection.md (lines 31-43): mobile uses hash-based detection, and desktop/web uses hash+filename; creation time is not part of duplicate matching. As written, this new FAQ can mislead migration users into expecting duplicates when only timestamps differ, or into misunderstanding when Ente will actually skip re-uploads.

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setalp commented Mar 27, 2026

@Shanthy17 - Can you check the review comment above

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