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Add a column which shows the number of emails sent to the tickets in list view

Status: Open.

#3209 In frappe/helpdesk;

· nextchamp-saqib opened on Apr 9, 2026

Migrate naming series of HD Ticket from auto-increment to custom naming series

good first issue

Status: Open.

#3207 In frappe/helpdesk;

· RitvikSardana opened on Apr 7, 2026

Helpdesk added to ERPNext failed

Status: Open.

#3204 In frappe/helpdesk;

· sbsroc opened on Apr 6, 2026

Report showing which customers generate the most tickets and consume the most time

Status: Open.

#3184 In frappe/helpdesk;

· asamawi opened on Apr 4, 2026

Priority-sorted next-ticket queue so agents always know what to work on next

Status: Open.

#3183 In frappe/helpdesk;

· asamawi opened on Apr 4, 2026

Automatically detect and flag tickets that are stuck or aging

Status: Open.

#3182 In frappe/helpdesk;

· asamawi opened on Apr 4, 2026

Limit how many tickets an agent can work on at the same time

Status: Open.

#3181 In frappe/helpdesk;

· asamawi opened on Apr 4, 2026

Workload dashboard — total hours queued, days to clear, and trend

Status: Open.

#3180 In frappe/helpdesk;

· asamawi opened on Apr 4, 2026

Add estimated hours field to tickets for workload planning

Status: Open.

#3179 In frappe/helpdesk;

· asamawi opened on Apr 4, 2026

unable to connect outlook mail account

bugSomething isn't workingSomething isn't working

Status: Open.

#3172 In frappe/helpdesk;

· blackboxo opened on Apr 2, 2026

Signature for the ticket.

Status: Open.

#3153 In frappe/helpdesk;

· NightFlexer opened on Mar 31, 2026

Mobile Frontend with QR Code Scanning for Site/Location/Asset-Linked Ticket Creation

Status: Open.

#3142 In frappe/helpdesk;

· fzhan opened on Mar 25, 2026