Install

Simply run:

python setup.py install --user
~/.local/bin/check-queue --help

Policy

At time of writing, the policy reads:

• RT Ticket Handling
  • Non-stalled routine operational tickets
    • Initial response: 1-4 hours
    • Updates within: 8-40 hours
  • Stalled tickets
    • tickets become stalled after customer does not respond for: 40 hours
    • these tickets are closed after: 4 weeks
  • Rejected tickets
    • management has denied the request

Roadmap

• indicating when tickets should be closed
• factoring of presentation away from central classes