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Update pricing docs for rate-limit rollout #1002

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49 changes: 45 additions & 4 deletions docs/pricing.mdx
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Original file line number Diff line number Diff line change
@@ -1,9 +1,20 @@
---
title: "Plans & Models"
description: "Factory plans and available models"
keywords: ['pricing', 'plans', 'models', 'model id', 'limits', 'pro', 'max', 'enterprise', 'subscription']
keywords: ['pricing', 'plans', 'models', 'model id', 'limits', 'pro', 'pro plus', 'max', 'enterprise', 'subscription', 'rate limits', 'droid core', 'extra usage']
---

## Pricing Structure

Factory plans use **rolling rate limits** across three windows: **5-hour**, **weekly**, and **monthly**. Your plan's Standard Usage gives you access to all models and is consumed first. Enterprise plans are not affected by rate limits.
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@factory-droid factory-droid Bot Apr 22, 2026

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[P1] Enterprise rate-limit messaging is internally inconsistent

In the Pricing Structure intro you state "Enterprise plans are not affected by rate limits," but later you say "Enterprise plans are not affected by rate limit changes." Those imply different policies (no rate limits at all vs. rate limits exist but won’t change), so please align the wording to the accurate Enterprise behavior to avoid misleading customers.


When you hit a Standard Usage limit, you have two options:

- **Droid Core** -- a selection of leading open-weight models with a separate rate limit pool. Free, no additional cost.
- **Extra Usage** -- prepaid credits that let you keep using any model. Pay-as-you-go, $10 minimum.

Standard Usage is always consumed first. You can monitor your usage in **Settings > Usage** or with the `/limits` command in Droid.

## Plans

### Pro -- $20/mo
Expand All @@ -14,11 +25,18 @@ Complete coding agent workspace for individuals and small teams.
- **Agent-native, multi-platform experience** -- Desktop, web, and CLI with cloud & local background agents and expanded first-party integrations
- **Team collaboration** -- up to 2 team members ($5 per additional seat), analytics, billing, and usage statistics, plus an agent-readiness dashboard

### Max -- $200/mo
### Pro Plus -- $100/mo

Everything in Pro, plus:

- **Expanded reserved capacity** -- 10x usage from the Pro plan
- **Expanded rolling rate limits** -- ~5x the usage of Pro
- **Team collaboration** -- 5-seat cap ($5 per additional seat)

### Max -- $200/mo

Everything in Pro Plus, plus:

- **Expanded rolling rate limits** -- ~10x the usage of Pro
- **Droid Computers** -- access to Factory-managed cloud computers for remote Droids
- **Early access** to new features
- **Team collaboration** -- 5-seat cap ($5 per additional seat)
Expand All @@ -31,7 +49,30 @@ Everything in Max, plus:
- **Enterprise features** -- enterprise-scale codebase analysis, audit logging & activity trails, Agent-readiness Improvement Program, enterprise-specific automation cookbook, SSO, SAML/SCIM provisioning, compliance reporting, on-premise deployment options
- **Premium support** -- dedicated Account Manager and Customer Engineer, priority support with SLAs, custom onboarding program

[Contact Sales](https://factory.ai/contact) for Enterprise pricing.
Enterprise plans are not affected by rate limit changes. [Contact Sales](https://factory.ai/contact) for Enterprise pricing.

## Droid Core

Droid Core is a set of leading open-weight models that Factory has designated as Core. These are typically smaller, cost-efficient models that handle most coding tasks well. When you exhaust your Standard Usage rate limits, Droid Core lets you keep working at no additional cost on its own separate rate limits.

You can see the current list of Core models in **Settings > Models**. The list updates as new models are released.

Droid Core usage counts against your Standard Usage if you still have Standard Usage remaining. Once Standard Usage is exhausted, Droid Core draws from its own separate rate limit pool.

## Extra Usage

Extra Usage is a prepaid, USD-denominated credit balance. It kicks in whenever your Standard Usage runs out (if enabled).

- **Minimum purchase:** $10
- **Expiration:** credits never expire
- **Toggle:** enable once, stays on until you turn it off or run out of credits
- **Priority:** Standard Usage is always consumed first. Extra Usage is never touched while Standard Usage is available.

## Missions

Missions draw from the same rolling rate limits as regular sessions. Running Missions requires Extra Usage to be enabled. If you hit a rate limit mid-Mission, the Mission pauses.
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[P1] Clarify whether Missions/Extra Usage requirements apply to Enterprise

This doc states that Enterprise plans are not affected by rate limits (line 9) / rate-limit changes (line 52), but the Missions section says Missions require Extra Usage to be enabled and can pause if you hit a rate limit (line 73). Please clarify whether the Missions + Extra Usage requirements are self-serve-only, and (if applicable) what happens for Enterprise users (e.g., no pauses due to rate limits).


**Tip:** run Missions on Droid Core when possible. Core models often deliver comparable results and stretch your plan further.

## Available Models

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